Nancy Falasi
Vice President Client Services, Abu Dhabi Finance
Professional Overview
Nancy Falasi is an experienced financial services professional with a strong track record in client services and operations management. As the Vice President of Client Services at Abu Dhabi Finance, she oversees the delivery of exceptional customer experiences and drives strategic initiatives to enhance the company's service excellence.
Experience Summary
Current Role
As the Vice President of Client Services at Abu Dhabi Finance, Nancy is responsible for leading a team of client service professionals and ensuring the seamless delivery of financial solutions to the company's diverse customer base. In this role, she has implemented process improvements and digital transformation initiatives that have resulted in increased customer satisfaction and operational efficiency.
Career Progression
Prior to her current position, Nancy held several leadership roles at Amlak Finance PJSC, where she progressed from Senior Officer in the Operations Department to Assistant Manager in the Customer Care Metrics team. During her tenure, she played a crucial role in enhancing the company's customer service standards and developing innovative solutions to address client needs.
Earlier in her career, Nancy served as a Financial Controller Officer at Banorabe Bank, where she gained valuable experience in financial management and reporting.
Academic Background
Nancy holds a bachelor's degree in Finance from a renowned university in the United Arab Emirates, where she graduated with honors.
Areas of Expertise
- Client services and relationship management
- Financial services operations and process optimization
- Customer experience and satisfaction improvement
- Team leadership and performance management
- Financial analysis and reporting
Professional Impact
Under Nancy's leadership, Abu Dhabi Finance has consistently maintained high customer satisfaction ratings, with a Net Promoter Score (NPS) that exceeds industry benchmarks. She has spearheaded the implementation of cutting-edge digital tools and automation, streamlining workflows and enhancing the overall client experience.
Conclusion
With her extensive experience in the financial services industry and proven track record of driving operational excellence, Nancy Falasi is a valuable asset to Abu Dhabi Finance. Her commitment to delivering exceptional customer service and her ability to lead cross-functional teams make her a respected and influential professional in the UAE's financial sector.
