Professional Overview
Nancy Ramos is a seasoned operations management professional, currently serving as Operations Manager at Alorica, NCR, Philippines. Her expertise spans operational management, team leadership, and process improvement, with a strong focus on the outsourcing and customer service industry.
Experience Summary
Current Role
As Operations Manager at Alorica since July 2021, Nancy oversees daily operations, drives process enhancements, and leads cross-functional teams to achieve business objectives. Her key responsibilities include strategic planning, performance management, and talent development.
Career Progression
Prior to her current role, Nancy held the position of Team Operations Manager at Alorica from April 2011 to July 2021. This tenure marked significant career growth, with notable achievements in team management, operational efficiency, and customer satisfaction.
Academic Background
Nancy holds a Bachelor of Secondary Education in Communication Arts English from Pamantasan ng Lungsod ng Maynila, which she completed from 2004 to 2008.
Areas of Expertise
Her areas of expertise include:
- Operational management and process improvement
- Team leadership and talent development
- Strategic planning and performance management
- Customer service and relations
Professional Impact
Although specific projects or initiatives are not detailed, Nancy's contributions to Alorica have likely been significant, given her long tenure and progression to a senior operations management role.
Conclusion
Nancy Ramos is a dedicated and experienced operations management professional with a strong background in the outsourcing and customer service industry. Her current focus as Operations Manager at Alorica underscores her commitment to operational excellence, team leadership, and strategic growth. With a value proposition centered on driving business efficiency, enhancing customer experience, and fostering collaborative team environments, Nancy is poised for continued success in her professional trajectory.
