Nancy Tielking

Business Application Coordinator/Project Manager

Professional Overview
Nancy Tielking is an experienced Business Application Coordinator and Project Manager with a proven track record of driving successful technology and business transformation initiatives. With a strong background in the financial services industry, she leverages her expertise in project management, business analysis, and stakeholder engagement to deliver impactful solutions that optimize operational efficiency and enhance the customer experience.

Experience Summary

Current Role
As the Business Application Coordinator/Project Manager at the New York Credit Union Association, Nancy is responsible for managing the implementation and optimization of critical business applications and systems. She serves as a key liaison between the IT department and various business units, ensuring seamless integration and user adoption. Through her leadership, Nancy has successfully spearheaded the rollout of several enterprise-wide software solutions, resulting in increased productivity, data integrity, and process automation.

Career Progression
Prior to her current role, Nancy held positions as a Business Analyst and Project Manager at a regional banking institution. In these roles, she excelled at translating complex business requirements into functional technical specifications and leading cross-functional teams to deliver innovative digital banking solutions. Her ability to bridge the gap between technology and business objectives has been instrumental in driving positive organizational change and delivering measurable outcomes.

Academic Background
Nancy holds a Bachelor of Science degree in Business Administration from the University at Albany, SUNY, with a concentration in Management Information Systems. She is also a certified Project Management Professional (PMP) and a Certified Scrum Master (CSM), enabling her to apply industry-leading methodologies to complex project initiatives.

Areas of Expertise

• Business application management and optimization

• Project management and agile methodologies

• Business process analysis and re-engineering

• Stakeholder management and change leadership

• Financial industry regulations and compliance

• Data analytics and reporting

Professional Impact
During her tenure at the New York Credit Union Association, Nancy has successfully led the implementation of a new customer relationship management (CRM) system, resulting in a 25% increase in customer engagement and a 15% improvement in cross-sell opportunities. She has also spearheaded the rollout of a cloud-based enterprise resource planning (ERP) solution, which has streamlined financial processes and enhanced financial reporting capabilities by 30%.

Conclusion
With her exceptional skills in project management, business analysis, and technology implementation, Nancy Tielking is a valuable asset to the New York Credit Union Association. Her dedication to driving operational excellence and delivering innovative solutions positions her as a trusted partner in transforming the financial services industry.