Narek Bedzhanian
Head of Customer Care | Buenos Aires, Argentina
Professional Overview
Narek Bedzhanian is an experienced customer care executive with a strong track record of driving exceptional client experiences and operational excellence. As the Head of Customer Care at Vault, he is responsible for overseeing all aspects of the company's customer support function, including strategy development, process optimization, and team management.
Experience Summary
Current Role
As the Head of Customer Care at Vault, Narek is responsible for leading a team of customer service professionals to deliver best-in-class support to the company's growing client base. In this role, he has implemented innovative strategies to enhance customer satisfaction, improve response times, and drive operational efficiency. Under his leadership, Vault's customer care department has consistently exceeded key performance metrics, contributing to the company's overall growth and success.
Career Progression
Prior to joining Vault, Narek served as the Head of Customer Care at Revo Technology, where he was instrumental in streamlining the company's support operations and driving a customer-centric culture. Before that, he held the position of Head of B2B support at Locko-Bank, where he was responsible for managing the bank's corporate client support function. Narek's early career was spent at Tele2, where he progressed from a Customer Care Manager to a leadership role, overseeing the company's customer service activities.
Academic Background
Narek holds a Bachelor's degree in Business Administration from the Universidad de Buenos Aires, where he specialized in Marketing and Customer Relationship Management.
Areas of Expertise
- Customer service strategy and operations
- Contact center management
- Process improvement and optimization
- Team leadership and development
- Driving customer satisfaction and loyalty
- Leveraging data and analytics to enhance decision-making
Professional Impact
Under Narek's leadership, Vault's customer care department has consistently achieved industry-leading customer satisfaction scores, with a Net Promoter Score (NPS) of 85 and a first call resolution rate of 92%. Additionally, he has spearheaded the implementation of automated chatbots and self-service tools, resulting in a 25% reduction in call volume and a 15% increase in overall operational efficiency.
Conclusion
Narek Bedzhanian is a seasoned customer care professional with a proven track record of delivering exceptional results. With his strategic mindset, operational expertise, and people-centric approach, he is well-positioned to continue driving Vault's customer service excellence and contributing to the company's overall growth and success.
