Professional Overview
Narelle Vaz is a seasoned Customer Service Team Leader with a strong background in managing teams and driving customer satisfaction. Currently, she is the Customer Service Team Leader at Arla Foods in the United Arab Emirates, leveraging her expertise in customer service, operations management, and team leadership to deliver high-quality results.
Experience Summary
Current Role
As the Customer Service Team Leader at Arla Foods, Narelle oversees the customer service team, ensuring timely and effective resolution of customer inquiries and issues. Her key responsibilities include team management, process improvement, and customer satisfaction enhancement. With her leadership, the team has achieved significant improvements in customer satisfaction ratings and first-call resolution rates.
Career Progression
Narelle's career progression showcases her growth from a Customer Support Specialist at Wipro Limited to her current role. Notable previous roles include Customer Service Manager at Promar Trading, Operations Manager at Level Up Communications and Sabeel International, and Executive Assistant to the Managing Director at Sabeel International. Her career trajectory demonstrates a steady increase in responsibility, with a focus on customer service, operations management, and leadership.
Academic Background
Narelle holds a Bachelor's degree from the University of Mumbai. Although the specialization is not specified, her academic background laid the foundation for her professional growth and development.
Areas of Expertise
Narelle's areas of expertise include:
- Customer service management
- Operations management
- Team leadership and management
- Process improvement
- Customer satisfaction enhancement
Professional Impact
Throughout her career, Narelle has contributed to various initiatives and projects focused on improving customer satisfaction, streamlining operations, and enhancing team performance. Although specific metrics are not available, her experience and achievements demonstrate her ability to drive positive change and deliver results in fast-paced environments.
Conclusion
Narelle Vaz is a dedicated and results-driven Customer Service Team Leader with a strong track record of achieving customer satisfaction and driving team success. With her current focus on leading the customer service team at Arla Foods, she continues to leverage her expertise to deliver high-quality results and contribute to the growth and success of the organization. Her value proposition lies in her ability to manage teams effectively, drive process improvements, and enhance customer satisfaction, making her a valuable asset to any organization.
