Natalie Farelas

Partner Success Manager

Professional Overview

Natalie Farelas is an experienced Partner Success Manager with a proven track record of driving growth and optimizing partner relationships. With a strong background in client services and a deep understanding of the payments and SaaS industries, she excels at identifying strategic opportunities, cultivating valuable partnerships, and delivering exceptional customer experiences.

Experience Summary

Current Roles

Partner Success Manager, Commission Buddies (2019 - Present)

• Oversees a portfolio of high-value partners, managing all aspects of the partner lifecycle

• Develops and implements tailored strategies to maximize partner engagement, retention, and revenue contribution

• Serves as the primary point of contact, fostering strong relationships and collaborating cross-functionally to address partner needs

• Analyzes partner performance data to identify areas for improvement and implement data-driven initiatives

Partner Success Manager, Friendly Payments (2019 - Present)

• Manages partnerships with leading e-commerce platforms and merchant service providers

• Develops and executes co-marketing campaigns, joint product initiatives, and innovative partnership programs

• Optimizes partner onboarding, training, and ongoing support to ensure seamless collaboration

• Regularly reports on partner performance and proposes strategies to drive mutual growth

Previous Experience

Manager of Client Services, Grade Potential Tutoring (2018 - 2019)

• Oversaw a team of client service representatives, ensuring exceptional customer support and satisfaction

• Implemented process improvements and automation tools to enhance operational efficiency

• Collaborated with sales and marketing teams to improve client acquisition and retention

Academic Background

Natalie holds a Bachelor of Business Administration from the University of California, Los Angeles, with a concentration in Marketing.

Areas of Expertise

• Partner relationship management

• Strategic account development

• Cross-functional collaboration and stakeholder management

• Data analysis and performance optimization

• Client services and customer experience management

• SaaS and payments industry knowledge

Professional Impact

• Consistently exceeded partner retention and revenue growth targets, driving year-over-year improvements

• Spearheaded the development of a comprehensive partner onboarding program, resulting in a 25% increase in partner satisfaction

• Initiated a data-driven partner segmentation strategy, enabling more personalized engagement and a 15% increase in partner lifetime value

Conclusion

With her extensive experience in partner success, client services, and the SaaS and payments industries, Natalie Farelas is well-positioned to continue driving strategic partnerships and delivering exceptional results. Her data-driven approach, strong cross-functional collaboration skills, and unwavering commitment to customer success make her a valuable asset to any organization.