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Natalie Zima

Natalie Zima


Professional Overview


Natalie Zima is an experienced hospitality industry leader and entrepreneur with a proven track record of driving operational excellence and strategic growth. As the Owner and General Manager of multiple award-winning hotels and restaurants, she leverages her extensive expertise in hospitality management, marketing, and client relations to deliver exceptional experiences for guests.

Experience Summary



Current Roles


Owner/General Manager, Rose Chapel at BEST WESTERN PLUS Stoneridge Inn (2010-02-01 to Present)
  • Oversees all operations, financial performance, and strategic planning for this premier event and wedding venue

  • Consistently maintains high customer satisfaction ratings, with a focus on offering customized, memorable event experiences

  • Serves as a Governor for District 3-37 at Best Western International, contributing to the brand's global growth and development


Owner/General Manager/Groups Coordinator, Pasto's Grill (1998-08-01 to Present)
  • Manages the day-to-day operations of this popular casual dining restaurant, ensuring exceptional food quality and service

  • Spearheads the groups and catering division, securing and coordinating events for corporate clients and community organizations


Owner/General Manager, BEST WESTERN PLUS Stoneridge Inn & Conference Centre (1996-09-01 to Present)
  • Directs all aspects of this award-winning hotel and conference center, including sales, marketing, revenue management, and guest relations

  • Oversees the strategic vision and implementation of new initiatives to drive continuous improvement and guest satisfaction


Previous Roles


President, Best Western Global Marketing Group (2004-01-01 to 2014-01-01)
  • Provided strategic leadership and oversight for the brand's global marketing efforts, including advertising, digital presence, and community engagement

  • Played a pivotal role in expanding Best Western's international footprint and enhancing brand recognition worldwide


Academic Background


Natalie Zima holds a Bachelor of Business Administration degree from the University of Western Ontario, with a specialization in Hospitality and Tourism Management. She is known for her commitment to professional development and has completed various industry certifications and leadership programs.

Areas of Expertise


  • Hospitality operations management

  • Innovative event and catering services

  • Strategic marketing and brand development

  • Financial management and revenue optimization

  • Collaborative leadership and team building


Professional Impact


  • Consistently recognized as a top-performing hotel and event venue, with numerous industry awards and accolades

  • Played a key role in the expansion and growth of the Best Western brand, contributing to its global reputation

  • Actively involved in community initiatives, leveraging her hospitality expertise to support local businesses and charitable organizations


Conclusion


Natalie Zima is a seasoned hospitality industry leader with a proven track record of driving operational excellence, fostering innovative guest experiences, and contributing to the growth and development of the businesses and brands she represents. Her unwavering commitment to customer satisfaction, strategic vision, and collaborative approach make her a valuable asset in the ever-evolving hospitality landscape.