Nathalia Hernandez Cruz
Head of Customer Success LATAM
Professional Overview
Nathalia Hernandez Cruz is an accomplished leader with extensive experience in customer success and people management. As the Head of Customer Success LATAM and Head of People LATAM at Slang, she is responsible for driving exceptional customer experiences and fostering a high-performing team across Latin America.
Experience Summary
Current Role
As the Head of Customer Success LATAM at Slang, Nathalia is responsible for leading a team of customer success professionals to ensure client satisfaction and retention. She has successfully implemented strategies to enhance customer engagement, optimize service delivery, and drive business growth. Additionally, in her role as Head of People LATAM, Nathalia oversees talent management, employee development, and organizational culture initiatives, contributing to Slang's overall success.
Career Progression
Prior to her current roles, Nathalia gained valuable experience as a Senior Consultant in the Life Sciences industry at Hays, where she honed her expertise in talent acquisition and management. She also held positions as a Team Leader and Senior Researcher at Hays Executive, showcasing her ability to lead high-performing teams and deliver impactful research. Earlier in her career, Nathalia served as a Consultant at Amrop - Top Management and gained exposure to human resources practices during her time as a Trainee at Hoteles Royal S.A.
Academic Background
Nathalia holds a bachelor's degree in Business Administration, equipping her with a strong foundation in the fundamentals of business management and strategy.
Areas of Expertise
- Customer success management
- People management and talent development
- Stakeholder engagement and relationship building
- Business process optimization
- Strategic planning and implementation
- Data-driven decision making
Professional Impact
Nathalia's commitment to excellence and innovation has earned her a reputation as a transformative leader. She has spearheaded initiatives that have resulted in enhanced customer satisfaction, improved employee retention, and increased operational efficiency. Her ability to navigate complex challenges and drive measurable results has made her a valuable asset to Slang's LATAM operations.
Conclusion
With her extensive experience in customer success, people management, and strategic leadership, Nathalia Hernandez Cruz is poised to continue driving significant impact within Slang and the broader industry. Her dedication to delivering exceptional service and fostering a high-performing team makes her a valuable asset to the organization.
