Nathan Yap Research by SuperAGI

Overview

Name: Nathan Yap
Current Role: CEO & Founder of SupportZebra
Company Website: [SupportZebra](https://supportzebra.com)

Professional Background

Nathan Yap is the CEO and Founder of SupportZebra, a company providing business support services such as IT support, software development, and consulting since 2011. Nathan has a rich background in finance and accounting, having served as a CFO for Virginia's Hospice and as an accountant for the FBC Group of Companies and Wood Group. His initial career experiences include an internship at Teleflex, where he gained expertise in invoicing, accounts payable, and budget forecasting.

Education

Nathan Yap graduated from Houston Baptist University's Archie W. Dunham College of Business with a focus on Finance. He holds a Bachelor of Science in Finance and a degree in Business Administration.

Leadership and Team

Nathan leads an executive team at SupportZebra, consisting of:

Noelle Juarez - Executive Director

Khalil Rellin - VP of Operations

Ike Khanji - CFO

Niño Duran - Co-Founder & Managing Partner

Additional mention includes Clif Critchlow as Chief Revenue Officer and Junar Amador as President and COO.

Personal Interests

Outside his professional endeavors, Nathan values family time, traveling, and good food. He is an enthusiast of pickleball and skiing, particularly enjoying locations like Crested Butte and Vail.

Company Profile: SupportZebra

Overview

Founded: 2011
Headquarters: Houston, Texas, USA
Operational Centers: Philippines, Mexico
Annual Revenue: Approximately $6 million
Number of Employees: Over 500
Industries Served: SaaS, Ecommerce, Healthcare, Financial Services, and more

Services

SupportZebra offers a comprehensive suite of BPO services:

Inbound and outbound customer support

Cross-channel technical support (chat, phone, email, social media)

Data-driven insights for BPO

Content moderation and management

Distinctions and Values

SupportZebra prides itself on:

High employee retention rates

Strong company culture: Focused on community support and family values

Ethical practices: Active partnerships with charitable organizations like Make-a-Wish Foundation

Innovative service delivery: Ensuring clients experience seamless integration into their teams

Significant Achievements

Retention Rate: Celebrated for maintaining a 100% employee retention rate year after year.

Community Impact: Through the SupportZebra Cares Foundation, the company awards multiple scholarships to disadvantaged youth and grants numerous wishes to local community members.