Neeraj Pawar

Dynamics Support Manager

Professional Overview

Neeraj Pawar is an experienced technology professional with a strong background in Dynamics support and Microsoft platform expertise. As the Dynamics Support Manager at ICAEW, he is responsible for leading a team of experts in delivering high-quality support services and driving continuous improvement in Dynamics-related solutions.

Experience Summary

Current Role

As the Dynamics Support Manager at ICAEW, Neeraj is responsible for overseeing the delivery of Dynamics support services to the organization's clients. He leads a team of technical experts in troubleshooting, problem-solving, and implementing Dynamics-based solutions. Neeraj's key achievements in this role include:

• Streamlining support processes and improving response times, resulting in a 20% increase in customer satisfaction

• Implementing proactive monitoring and predictive maintenance strategies, reducing Dynamics-related downtime by 15%

• Developing and delivering comprehensive training programs for the support team, enhancing their technical expertise and problem-solving capabilities

Career Progression

Prior to his current role, Neeraj held several positions at Microsoft, where he demonstrated his expertise in the Microsoft Dynamics ecosystem. As a Senior Partner Technical Advisor, he provided strategic guidance and technical support to Microsoft's partners, helping them deliver successful Dynamics-based solutions to their clients. Earlier, he served as a Partner Technical Advisor and a CRM Support Engineer, where he gained hands-on experience in Dynamics implementation and support.

Before joining Microsoft, Neeraj worked as a Software Engineer at Hewlett-Packard, where he honed his programming skills and gained exposure to enterprise software development.

Academic Background

Neeraj holds a Bachelor of Technology (B.Tech.) degree in Computer Science and Engineering from a reputable university.

Areas of Expertise

• Proficient in Microsoft Dynamics 365, with expertise in implementation, customization, and support

• Experienced in leading and managing technical support teams, implementing process improvements, and driving customer satisfaction

• Strong problem-solving skills and ability to diagnose and resolve complex technical issues

• Excellent communication and stakeholder management capabilities, with the ability to translate technical concepts into business language

• Proficient in programming languages such as C#, SQL, and JavaScript, enabling effective solution development and integration

Professional Impact

Throughout his career, Neeraj has made significant contributions to the successful implementation and support of Dynamics-based solutions. He has been recognized for his technical expertise, project management skills, and ability to drive positive outcomes for his clients and colleagues.

Conclusion

Neeraj Pawar is a seasoned Dynamics Support Manager with a proven track record of delivering high-quality support services and driving continuous improvement in Dynamics-related solutions. His extensive experience, technical expertise, and strong leadership skills make him a valuable asset to the organizations he serves.