Professional Overview

Neha Singha is a seasoned operations manager with a strong background in payments services, currently serving as Operations Manager Payments Services at BT Group in Kolkata, India. Her key expertise areas include operations management, team leadership, and process improvement, with a focus on the financial services industry.

Experience Summary

Current Role

As Operations Manager Payments Services, Neha is responsible for managing the day-to-day operations of the payments services team, ensuring seamless transaction processing, and implementing process improvements to enhance efficiency and customer satisfaction. With her current role, she has been able to leverage her expertise to drive industry impact through effective operations management.

Career Progression

Neha's career progression is marked by notable roles, including Collections Operations Manager, Team Manager, Contract Specialist, and Associate at BT E-SERV (INDIA) PRIVATE LIMITED, as well as Senior Process Associate at Tata Consultancy Services Limited (BPO). Her career trajectory demonstrates consistent growth, with key achievements and contributions in each role, showcasing her adaptability and commitment to professional development.

Academic Background

Neha holds a degree in Business Administration and Management, General (BBA) from NSHM Knowledge Campus, Kolkata Group of Institutions, and has also completed a course in Business Analytics from Ivy Professional School.

Areas of Expertise

Neha's areas of expertise include:
Industry-specific skills: payments services, operations management, and team leadership
Technical competencies: process improvement, transaction processing, and customer satisfaction
* Leadership and management capabilities: team management, process implementation, and change management

Professional Impact

Although specific details on notable projects or initiatives are not available, Neha's experience and expertise suggest a strong ability to drive industry contributions and measurable achievements through her work in operations management and team leadership.

Conclusion

Neha Singha's professional trajectory is marked by consistent growth, a strong focus on operations management, and a commitment to industry excellence. Currently, she is focused on driving success in her role as Operations Manager Payments Services at BT Group. With her unique blend of industry expertise, technical competencies, and leadership capabilities, Neha offers significant value to her organization and the financial services industry as a whole.