Nicholas Dinh
Sales Operations Program Manager
San Francisco, California, United States
Professional Overview
Nicholas Dinh is an accomplished Sales Operations Program Manager with over 15 years of experience driving process improvements and operational efficiencies for leading technology companies. Leveraging his deep expertise in IT systems architecture, business analysis, and project management, he excels at aligning sales operations strategies with broader organizational objectives.
Experience Summary
Current Role
As a Sales Operations Program Manager at NetApp since 2012, Nicholas is responsible for overseeing the development and implementation of sales enablement tools, streamlining quoting and pricing processes, and optimizing the overall sales workflow. He has played a pivotal role in enhancing the company's sales productivity, contributing to year-over-year revenue growth of 8% in his tenure.
Career Progression
Prior to joining NetApp, Nicholas held various IT and business advisory roles at Apple Inc. and Sun Microsystems. As a Project Manager at Apple, he led the successful execution of a company-wide sales process reengineering initiative, resulting in a 12% increase in sales conversion rates. Earlier in his career, he served as an IT Systems Architect and Business Process Analyst at Sun Microsystems, where he designed and implemented mission-critical pricing and quoting systems that improved partner channel efficiency by 18%.
Academic Background
Nicholas holds a Bachelor of Science in Computer Information Systems from San Jose State University, where he graduated cum laude and was recognized for his outstanding academic achievements.
Areas of Expertise
- Sales operations management
- Process improvement and automation
- IT systems architecture and integration
- Business analysis and strategic planning
- Cross-functional team leadership
Professional Impact
- Spearheaded the implementation of a new sales quoting platform at NetApp, reducing quote turnaround time by 30% and improving sales team productivity
- Designed and deployed a partner commerce pricing and quoting system at Sun Microsystems that increased channel revenue by 18%
- Led a company-wide sales process reengineering initiative at Apple Inc., resulting in a 12% increase in sales conversion rates
Conclusion
With his proven track record of driving operational excellence and his deep understanding of sales enablement strategies, Nicholas Dinh is poised to continue making significant contributions to the technology industry. He is committed to leveraging his expertise to help organizations optimize their sales operations and achieve sustainable growth.
