NO

Nicholas Owens

Vice President of Sales

Nicholas Owens


Vice President of Sales at Birdeye

Professional Experience


Current Role


Vice President of Sales at Birdeye (June 2023 to Present)
Nicholas Owens has been serving as the Vice President of Sales at Birdeye, a company that leverages AI, messaging, and automation tools to enhance customer experiences. Birdeye assists over 60,000 businesses in managing customer interactions through listings, reviews, referrals, webchat, and appointments, aiming at great customer satisfaction. The platform claims to influence the experiences of over 100 million people.

Previous Roles


  • Head of Global Sales at Magic, Inc (May 2022 to June 2023)

  • Sr. Director of Sales at Aisera (May 2020 to May 2022)

  • Director of Sales at ZipRecruiter (January 2018 to May 2020)

  • Manager of Sales at ZipRecruiter (November 2016 to January 2018)

  • Senior Sales Manager at Citrix (December 2013 to November 2016)

  • Manager of Sales at Citrix (December 2011 to December 2013)

  • Corporate Sales Account Executive at Citrix (August 2010 to December 2011)

  • Corporate Sales Executive at Opex Technologies (April 2008 to August 2010)


Education


Bachelor of Business Administration (BBA) from _Syracuse University_

Company Overview: Birdeye


Birdeye is a comprehensive Experience Marketing platform, mainly targeted at multi-location businesses. The company specializes in optimizing customer acquisition and retention by harnessing customer feedback, online reviews, and automated interactions.

  • Founded: 2012

  • Headquarters: Palo Alto, USA

  • Employees: 1,226

  • Monthly Website Visitors: Approximately 4.0 million

  • Total Investment Amount: $93 million

  • Latest Funding: Series C, raised 2 years and 6 months ago

  • Annual Recurring Revenue (ARR): Over $100 million (as of June 2023)

  • Key Metrics:

  • Monthly headcount growth: 1.83%

  • Yearly headcount growth: 14.36%


Key Achievements and Metrics


  • Annual Recurring Revenue (ARR): Surpassing $100 million, demonstrating significant growth and market traction.

  • Listed among the Top 100 in Enterprise Software, Customer Service, Business Intelligence, Social Media, and Brand Marketing in India.


Insights for Actionable Sales Strategies


  • Leverage Nicholas Owens' extensive experience in sales leadership roles across various companies to understand his strategic priorities and potential pain points.

  • Highlight Birdeye's robust AI capabilities and the impact they can have on improving sales efficiency and customer satisfaction, which aligns with Nicholas's background in AI-driven customer service solutions.

  • Utilize Birdeye’s strong market presence and significant key metrics (such as ARR and headcount growth) to position your offering as complementary to Birdeye’s growth trajectory and customer service goals.

  • Focus discussions on scalability and integration potential, given Nicholas' history with companies that emphasize AI, automation, and service optimization.


By emphasizing these aspects, your approach can resonate with Nicholas's strategic objectives and further position your product/service as a necessary tool to achieve enhanced operational efficiencies and business growth.