Professional Summary
Professional Overview
Nicki Lelak is a skilled Collision Estimator with extensive experience in the automotive industry. She specializes in providing accurate and efficient estimates for collision repair, ensuring a seamless customer experience.
Experience Summary
Current Role
As a Collision Estimator at Carl Black Automotive Group, Nicki is responsible for evaluating vehicle damage, creating detailed repair estimates, and collaborating with insurance providers to facilitate the claims process. Her ability to accurately assess damages and communicate effectively with customers and industry partners has made her a valuable asset to the organization.
Career Progression
Prior to her current role, Nicki held various customer-facing positions within the automotive and healthcare sectors. She has demonstrated a strong ability to adapt to different work environments and develop a comprehensive understanding of industry best practices. Her diverse background has equipped her with a well-rounded skill set that enables her to excel in her current position.
Academic Background
Nicki holds a high school diploma, providing her with a solid foundation for her career in the automotive industry.
Areas of Expertise
- Collision damage assessment and repair estimation
- Effective communication with customers and industry partners
- Collaborative problem-solving and customer service
- Adaptability to different work environments
- Strong attention to detail and organizational skills
Professional Impact
In her previous role as a BDC Representative at Carl Black Automotive Group, Nicki played a crucial role in enhancing the customer experience. She consistently exceeded customer satisfaction targets and contributed to the company's overall business growth.
Conclusion
With her extensive experience, technical expertise, and customer-centric approach, Nicki Lelak is well-positioned to continue making a positive impact in her role as a Collision Estimator at Carl Black Automotive Group. Her dedication to excellence and commitment to providing exceptional service make her a valuable asset to the organization.
