Nickolas Petticrew

Director of Product Design
Los Angeles, California, United States

Professional Overview

Nickolas Petticrew is an accomplished Director of Product Design with over a decade of experience driving innovative user experiences and design strategies across diverse industries. As the Director of Product Design at JPMorgan Chase & Co., he leads a team of talented designers in crafting cutting-edge digital products that seamlessly blend form and function to delight customers.

Experience Summary

Current Role

Director of Product Design, JPMorgan Chase & Co. (2017-11-01 to Present)

• Oversees the design of the company's flagship digital banking platforms, ensuring exceptional user experiences that optimize for customer satisfaction and business objectives

• Leads a team of 20+ product designers, user researchers, and visual designers in the development of intuitive, visually compelling interfaces

• Collaborates cross-functionally with engineering, product, and business stakeholders to align design strategy with broader organizational goals

• Drives the implementation of design thinking methodologies, user-centric design processes, and data-driven decision making to deliver impactful, industry-leading solutions

Career Progression

Senior Advisor, Skylight Solutions Inc. (2021-01-01 to 2024-01-01)

• Provided strategic advisory services to the executive leadership team, contributing to the company's product roadmap and go-to-market strategy

• Mentored junior designers and product managers, helping to cultivate a strong design culture and elevate the overall quality of the company's digital offerings

Founder, Open Villas Luxury Realty (2016-02-01 to 2021-11-01)

• Established and grew a successful luxury real estate brokerage firm, leveraging his expertise in user experience design to create a seamless, technology-driven client experience

Sr UX Design Consultant, Kaiser Permanente (2020-01-01 to 2021-04-01)

• Provided UX design consulting services to optimize the user experience of the organization's patient-facing digital platforms

• Collaborated with cross-functional teams to streamline clinical workflows and enhance patient engagement

UX Design Director, Mosaic (joinmosaic.com) (2014-01-01 to 2017-10-01)

• Spearheaded the design and development of the company's flagship mobile application, which received industry recognition for its innovative user experience

Academic Background

Nickolas holds a Bachelor of Fine Arts in Interaction Design from the University of California, Los Angeles (UCLA), where he graduated with Honors.

Areas of Expertise

• User Experience (UX) Design

• Product Design

• Design Thinking Methodologies

• Visual Design

• Interaction Design

• Design Team Leadership

• Cross-Functional Collaboration

• Data-Driven Decision Making

Professional Impact

• Recognized as a thought leader in the field of product design, regularly speaking at industry conferences and contributing to leading design publications

• Instrumental in the successful launch of several award-winning digital products that have significantly improved customer satisfaction and engagement

• Passionate about mentoring and developing the next generation of design professionals, with a proven track record of building high-performing, collaborative design teams

Conclusion

With his extensive experience, proven track record of driving innovative design solutions, and strong leadership skills, Nickolas Petticrew is a valuable asset to any organization seeking to elevate its digital product offerings and enhance the customer experience. His dedication to user-centric design and data-driven decision making, combined with his ability to navigate complex, cross-functional environments, make him an exceptional Director of Product Design.