Nicolle Pulido
Patient Financial Representative
Professional Overview
Nicolle Pulido is an experienced Patient Financial Representative with a proven track record of providing exceptional customer service and managing complex financial processes within the healthcare industry. With a strong focus on patient satisfaction and revenue cycle optimization, Nicolle leverages her expertise to support the financial operations of a leading healthcare provider.
Experience Summary
Current Role
As a Patient Financial Representative at Baptist Health, Nicolle is responsible for accurately processing patient financial information, including insurance verifications, bill preparation, and payment collections. In this role, she serves as a crucial liaison between patients and the organization's billing and accounting departments, ensuring a seamless financial experience for all stakeholders.
Career Progression
Prior to her current position, Nicolle gained valuable customer service and sales experience as an Assistant Sales Manager and Sales Floor Associate at Forever 21. These roles allowed her to develop strong communication skills, problem-solving abilities, and a keen understanding of client needs, which she now applies in her healthcare-focused role.
Academic Background
Nicolle holds a high school diploma, ensuring a solid foundation for her professional development and growth within the healthcare industry.
Areas of Expertise
- Patient financial counseling and support
- Insurance verification and claims processing
- Accounts receivable management and collections
- Excellent communication and interpersonal skills
- Problem-solving and decision-making abilities
- Attention to detail and data accuracy
Professional Impact
Through her diligent work and commitment to patient satisfaction, Nicolle has made significant contributions to the financial operations of Baptist Health. She has consistently maintained accurate patient records, efficiently resolved billing inquiries, and facilitated timely payments, all while fostering positive relationships with both patients and internal stakeholders.
Conclusion
Nicolle Pulido's breadth of experience, combined with her dedication to providing exceptional customer service and her keen understanding of healthcare financial processes, positions her as a valuable asset to the Baptist Health team. As she continues to grow within the industry, Nicolle remains focused on leveraging her skills to deliver meaningful impact and contribute to the overall success of the organization.
