Niharika Khullar

Customer Experience Representative | Delhi, India

Professional Overview

Niharika Khullar is a customer experience professional with a demonstrated track record of delivering exceptional service and driving business growth. In her current role as a Customer Experience Representative at Novatr (previously Oneistox), she leverages her strong problem-solving skills and ability to build trusted relationships with clients to ensure customer satisfaction and loyalty.

Experience Summary

Current Role

As a Customer Experience Representative at Novatr, Niharika is responsible for managing a diverse portfolio of client accounts, addressing their inquiries and concerns promptly, and finding innovative solutions to enhance their overall experience. She consistently exceeds customer service targets and has received numerous accolades for her ability to resolve complex issues and turn dissatisfied customers into loyal advocates.

Career Progression

Prior to her current role, Niharika gained valuable experience in various customer-facing and business development positions. She served as an Onboarding Expert at AccioJob, where she effectively onboarded and supported new clients, contributing to a 95% client retention rate. As a Batch Manager at AccioJob, she efficiently managed and trained teams to deliver high-quality services. Niharika also held roles in business development, human resources, and marketing, demonstrating her versatility and adaptability in adapting to different industries and functions.

Academic Background

Niharika holds a Bachelor's degree in Business Administration from the University of Delhi, where she graduated with distinction. Her academic achievements and involvement in various extracurricular activities, such as leading the Evince Dance Society and serving as the Cultural Head at Rajdhani College, have honed her leadership skills and ability to work collaboratively in diverse teams.

Areas of Expertise

• Customer service and client relationship management

• Problem-solving and decision-making

• Team leadership and mentoring

• Adaptability and cross-functional expertise

• Effective communication and interpersonal skills

Professional Impact

Throughout her career, Niharika has consistently demonstrated her ability to drive positive outcomes for her clients and employers. Her contributions have included:

• Achieved a 95% client retention rate as an Onboarding Expert at AccioJob

• Recognized for exceptional customer service and problem-solving skills, resulting in numerous accolades and positive customer feedback

• Leveraged her diverse industry experience to develop innovative solutions and optimize business processes

Conclusion

Niharika Khullar is a versatile and accomplished customer experience professional with a proven track record of delivering exceptional service and driving business growth. Her strong problem-solving skills, ability to build trusted relationships, and adaptability to different industries make her a valuable asset to any organization. Niharika is committed to continuously improving her skills and finding ways to enhance the customer experience, positioning her for continued success in her career.