Professional Summary
Professional Overview
Niilesh Dhumal is an accomplished Area Operations Manager with a distinguished career spanning over 15 years in the financial services and real estate industries. He possesses a strong track record of driving operational excellence, leading high-performing teams, and delivering tangible business results.
Experience Summary
Current Roles
Senior Manager Outbound Sales, TATA Capital Housing Finance Ltd. (2021 - Present)
- Responsible for managing and leading a team of outbound sales professionals, driving aggressive sales targets and exceeding KPIs
- Developed and implemented innovative sales strategies, resulting in a significant increase in lead generation and conversion rates
- Collaborated closely with cross-functional teams to enhance customer experience and strengthen the company's brand presence
Area Operations Manager, Reliance Home Finance Ltd. (2019 - Present)
- Oversee the operations of multiple branches, ensuring seamless service delivery and adherence to organizational policies and regulatory guidelines
- Spearheaded process improvement initiatives that streamlined operations, reduced costs, and enhanced overall efficiency
- Actively participated in the development and deployment of new products and services, contributing to the company's market growth
Career Progression
Senior Manager - CRM, Sales & Distribution, Product Management, Reliance Property (2008 - 2019)
- Played a pivotal role in the implementation and optimization of the company's customer relationship management (CRM) system, resulting in improved lead management and customer retention
- Developed and executed effective sales and distribution strategies, leading to a significant increase in market share and brand visibility
- Contributed to the successful launch and promotion of new real estate projects, leveraging market insights and customer preferences
Assistant Team Manager, Kotak Mahindra (2007 - 2008)
- Managed a team of sales and customer service professionals, ensuring high levels of productivity and customer satisfaction
- Implemented process improvements that streamlined operations and enhanced the overall customer experience
Assistant Team Leader, Standard Chartered Bank (2005 - 2007)
- Supervised a team of financial advisors, providing guidance and support to ensure successful client interactions and portfolio management
- Actively participated in the development and implementation of new financial products and services, contributing to the bank's growth and market positioning
Academic Background
- Bachelor of Commerce (B.Com.), University of Mumbai
Areas of Expertise
- Operations Management
- Sales and Distribution Strategy
- Customer Relationship Management
- Process Improvement and Optimization
- Team Leadership and Supervision
- Financial Services and Real Estate Industries
Professional Impact
- Consistently exceeded sales targets and key performance indicators, contributing to the overall growth and profitability of the organizations
- Spearheaded the implementation of innovative sales and marketing strategies, leading to increased brand awareness and customer acquisition
- Demonstrated strong leadership and team-building skills, fostering a collaborative work environment and empowering team members to achieve their full potential
Conclusion
With his extensive experience, proven leadership abilities, and a deep understanding of the financial services and real estate industries, Niilesh Dhumal is a highly valuable asset to any organization. His commitment to operational excellence, customer-centric approach, and ability to drive strategic initiatives make him a well-rounded professional poised for continued success.
