Professional Summary

Professional Overview

Nikki Jonckheer is a seasoned financial services executive with extensive expertise in domestic payments and strategic project management. As the Director - MEA Domestic Payments - Head of Strategic Projects at Citi, she oversees the development and implementation of innovative payment solutions for clients across the Middle East and Africa region.

Experience Summary

Current Role

In her current role, Nikki is responsible for leading the strategic projects and initiatives that drive the growth and efficiency of Citi's domestic payments business in the MEA region. She collaborates closely with cross-functional teams to identify and execute on opportunities for process optimization, product enhancement, and client experience improvements. Nikki's strong analytical skills, strategic mindset, and project management capabilities enable her to deliver measurable impact and drive meaningful change within the organization.

Career Progression

Prior to her current role, Nikki held the position of Director - MEA Head of Domestic Receivables at Citi, where she was instrumental in enhancing the company's domestic receivables offerings and improving client satisfaction. She also served as a Product Development Manager - Sub Saharan Africa, where she played a pivotal role in expanding Citi's product portfolio and driving the adoption of new financial solutions in the region.

Nikki's career began with a stint as a Consultant at Deloitte, where she gained valuable experience in strategic advisory and problem-solving.

Academic Background

Nikki holds a Bachelor's degree in Business Administration from a reputable university, where she graduated with distinction.

Areas of Expertise

Nikki's areas of expertise include domestic payments, strategic project management, product development, client relationship management, and data-driven decision making. She has a deep understanding of the financial services industry and a proven track record of delivering innovative solutions that drive business growth and operational efficiency.

Professional Impact

Throughout her career, Nikki has been recognized for her ability to spearhead complex projects and initiatives that have a tangible impact on the business. In her current role, she has been instrumental in the successful implementation of several strategic projects, resulting in enhanced customer experiences, increased operational efficiencies, and improved financial performance.

Conclusion

Nikki Jonckheer is a dynamic and versatile financial services leader who combines her strategic acumen, technical expertise, and strong project management skills to drive meaningful change and deliver exceptional results for her organization. As she continues to progress in her career, Nikki is poised to make significant contributions to the industry and further cement her reputation as a trusted advisor and innovative problem-solver.