Nikki Scherer

Senior Manager Direct Sales Operations

Professional Overview

Nikki Scherer is an accomplished Senior Manager of Direct Sales Operations with extensive experience in the telecommunications industry. She has a proven track record of driving operational efficiency, optimizing sales processes, and fostering high-performing teams. Scherer's expertise lies in data-driven decision making, project management, and strategic planning to support the growth and success of direct sales channels.

Experience Summary

Current Role

As the Senior Manager of Direct Sales Operations at Charter Communications, Scherer is responsible for overseeing the day-to-day operations of the direct sales department. She manages a team of sales coordinators and analysts, ensuring the efficient execution of sales strategies and the achievement of key performance metrics. Scherer's leadership has been instrumental in streamlining operations, enhancing customer experience, and contributing to the company's overall revenue growth.

Career Progression

Scherer began her career at Charter Communications in 2013 as an Administrative Assistant II, quickly demonstrating her aptitude for process improvement and data analysis. She then transitioned to the role of Direct Sales Coordinator, where she honed her skills in sales support and customer relationship management. Scherer's consistent excellence and strategic thinking led to her promotion to Manager of Direct Sales Operations in 2016, and most recently, to her current position as Senior Manager in 2023.

Throughout her career, Scherer has consistently delivered tangible results, including streamlining sales reporting processes, implementing data-driven performance management systems, and driving the adoption of sales enablement technologies. Her ability to identify and address operational bottlenecks has earned her recognition as a valuable asset to the organization.

Academic Background

Scherer holds a Bachelor of Arts degree in Communications from the University of Wisconsin-Madison, where she graduated with honors. Her academic background in public relations and marketing has provided a strong foundation for her success in the telecommunications industry.

Areas of Expertise

• Direct sales operations management

• Sales process optimization

• Data analysis and performance monitoring

• Team leadership and development

• Project management and cross-functional collaboration

• Customer experience enhancement

Professional Impact

Throughout her career, Scherer has consistently demonstrated her ability to drive positive change and impact within the organization. In her current role, she has spearheaded the implementation of a new sales performance dashboard, enabling her team to make data-driven decisions and improve overall sales efficiency. Additionally, Scherer has played a key role in the successful onboarding and training of new sales coordinators, contributing to the overall growth and development of the direct sales team.

Conclusion

With her extensive experience, strategic mindset, and strong leadership skills, Nikki Scherer is poised to continue making valuable contributions to Charter Communications' direct sales operations. Her commitment to operational excellence and her ability to foster high-performing teams make her a valuable asset in the dynamic telecommunications industry.