Professional Summary
Professional Overview
Nina Hadži-Antich is an experienced leader in customer experience, with a proven track record of driving customer satisfaction and business growth. As the Director of Customer Experience at Birdy Grey, she is responsible for overseeing the company's end-to-end customer experience strategy and implementation.
Experience Summary
Current Role
As the Director of Customer Experience at Birdy Grey, Nina is responsible for leading the strategic planning and execution of the company's customer experience initiatives. She works closely with cross-functional teams to identify and implement innovative solutions that enhance customer engagement, improve operational efficiency, and drive business results.
Career Progression
Prior to her current role, Nina held customer experience leadership positions at prominent brands such as Rachel Zoe, Inc. and Jaanuu. As the Director of Member Experience at Rachel Zoe, Inc., she spearheaded the development and implementation of the company's customer-centric strategies, resulting in improved customer satisfaction and increased brand loyalty. At Jaanuu, she served as both the Director of Customer Experience and the Senior Manager of Customer Experience, where she played a pivotal role in streamlining operations, optimizing customer touchpoints, and driving continuous improvement.
Earlier in her career, Nina gained valuable experience in customer service and operations, having held roles at Parachute Home and MeUndies. She also has a background in event services and music supervision, having worked at UCLA and Jingle Punks, respectively.
Academic Background
Nina holds a Bachelor's degree in Musicology and Ethnomusicology from the University of California, Los Angeles, as well as a degree in Biological Psychology in Physiological Psychology/Psychobiology from the University of Washington.
Areas of Expertise
- Customer experience strategy and implementation
- Customer service operations and process optimization
- Data-driven decision making and performance analysis
- Cross-functional collaboration and team leadership
- Omnichannel customer engagement and support
- Continuous improvement and innovation
Professional Impact
Throughout her career, Nina has demonstrated a strong commitment to delivering exceptional customer experiences. She has spearheaded successful initiatives that have resulted in improved customer satisfaction, increased customer loyalty, and enhanced operational efficiency. Her ability to leverage data-driven insights, foster cross-functional partnerships, and implement innovative solutions has consistently contributed to the success of the organizations she has served.
Conclusion
With her extensive experience in customer experience management, Nina Hadži-Antich is well-positioned to continue driving transformative change and delivering exceptional results in her role as the Director of Customer Experience at Birdy Grey. Her proven track record, industry expertise, and strategic leadership make her a valuable asset to any organization focused on delivering world-class customer experiences.
