Professional Overview
Nino Bryan Romo is a seasoned Technical Support Specialist with a strong background in customer service and technical support. Currently based in Pasay, NCR, Philippines, he excels in providing top-notch support to clients, leveraging his expertise in business administration and management. His key expertise areas include technical support, customer service, and business administration, with a focus on the IT and customer service industries.
Experience Summary
Current Role
As a Technical Support Specialist at SYKES since July 2019, Nino's primary responsibilities include providing technical assistance to clients, troubleshooting technical issues, and ensuring timely resolution of customer complaints. Although specific achievements are not available, his role requires strong technical and communication skills to effectively support clients and contribute to the company's customer satisfaction goals.
Career Progression
Nino's career progression is marked by his transition from a Customer Service Associate role at LBC Express, Inc. to his current position as a Technical Support Specialist. This career trajectory demonstrates his growth and adaptability in the customer service and technical support domains. However, specific details on his role at LBC Express, Inc. are not provided.
Academic Background
Nino holds a Bachelor of Business Administration (BBA) in Business Administration and Management, General, from ACLC College, which he completed between 2011 and 2015. This academic background has likely provided him with a solid foundation in business principles, management, and administration.
Areas of Expertise
Although specific areas of expertise are not detailed, Nino's experience as a Technical Support Specialist and his educational background suggest proficiency in:
- Industry-specific skills related to IT and customer service
- Technical competencies in troubleshooting and technical support
- Basic leadership and management capabilities, given his experience in supporting clients and potentially leading or being part of a team
Professional Impact
Due to the lack of specific information on notable projects, initiatives, or measurable achievements, it's challenging to quantify Nino's professional impact. However, his continued role as a Technical Support Specialist indicates his ability to contribute to the success of his organization through his daily responsibilities and interactions with clients.
Conclusion
Nino Bryan Romo's professional trajectory is marked by steady growth in the technical support and customer service sectors. Currently focused on delivering exceptional technical support as a Technical Support Specialist, his value proposition lies in his ability to provide timely and effective solutions to clients, leveraging his technical expertise and business administration knowledge. As he continues in his role, Nino is poised to further develop his skills and make meaningful contributions to his organization and the industry at large.
