Nino Kapanadze - Chief Executive Officer (CEO)

Tbilisi, Tbilisi, Georgia

Professional Overview

Nino Kapanadze is a seasoned business leader with extensive experience in the retail and hospitality industries. As the Chief Executive Officer (CEO) of ORO Tbilisi and Strada Tbilisi, she demonstrates a proven track record of driving organizational growth, operational excellence, and strategic decision-making.

Experience Summary

Current Role

Chief Executive Officer (CEO) at ORO Tbilisi (2021-05-01 to Present)

Responsible for the overall strategic direction, financial performance, and operational oversight of ORO Tbilisi, a leading retail company in the region.

Spearheaded the implementation of innovative business strategies, resulting in a significant increase in market share and profitability.

Fostered a collaborative, customer-centric culture that has contributed to the company's strong brand reputation and customer loyalty.

Chief Executive Officer (CEO) at Strada Tbilisi (2018-09-01 to Present)

Oversees the strategic planning, financial management, and operational execution of Strada Tbilisi, a prominent hospitality business.

Driven the expansion of the company's portfolio, diversifying its offerings and entering new market segments.

Demonstrated strong leadership in navigating the business through economic challenges, maintaining profitability and market competitiveness.

Career Progression

Operations Manager at JSC D & B Georgia (Dunkin' Donuts Georgia) (2015-01-01 to 2018-01-01)

Managed the day-to-day operations of the Dunkin' Donuts franchise in Georgia, ensuring efficient service delivery and customer satisfaction.

Spearheaded the implementation of cost-saving initiatives that resulted in a 15% reduction in operational expenses.

Played a pivotal role in the expansion of the Dunkin' Donuts brand, overseeing the successful opening of three new locations.

Section Manager at Carrefour (2013-01-01 to 2015-01-01)

Supervised the operations of a key section within the Carrefour retail store, ensuring inventory management, customer service, and compliance with company policies.

Implemented process improvements that streamlined workflows and enhanced customer experiences, leading to a 12% increase in section sales.

Recognized for exceptional leadership and team management skills, earning a promotion to the role of CCO Manager.

Front Desk Manager at Citadines (2009-01-01 to 2012-01-01)

Managed the front desk operations of the Citadines hotel, ensuring seamless guest experiences and effective coordination with other hotel departments.

Developed and implemented innovative customer service strategies that contributed to a 20% increase in guest satisfaction ratings.

Demonstrated strong problem-solving and decision-making abilities, effectively resolving guest concerns and maintaining the hotel's reputation.

Academic Background

Bachelor's Degree in Hospitality Management, Tbilisi State University

Areas of Expertise

Retail and hospitality industry knowledge

Strategic planning and business development

Financial management and cost optimization

Operations management and process improvement

Customer service and brand reputation enhancement

Team leadership and talent development

Professional Impact

Recognized as a visionary leader in the retail and hospitality sectors, driving innovation and sustainable growth.

Actively involved in industry associations, contributing to the advancement of best practices and trends.

Committed to social responsibility, spearheading initiatives that create positive societal impact.

Conclusion

Nino Kapanadze's extensive experience, strategic vision, and strong leadership skills have positioned her as a respected and influential figure in the retail and hospitality industries. Her proven track record of driving organizational success, coupled with her commitment to continuous improvement and customer-centric approach, make her a valuable asset in any executive role.