Professional Overview

Nisha Tyagi is a seasoned operations management professional, currently serving as a Senior Operations Manager at Concentrix, based in Delhi, India. Her key expertise areas include operations management, team leadership, and customer service, with a primary focus on the telecommunications and outsourcing industries.

Experience Summary

Current Role

As a Senior Operations Manager at Concentrix, Nisha Tyagi oversees daily operations, drives process improvements, and leads high-performing teams to achieve business objectives. Her current role involves strategic planning, talent development, and maintaining quality standards to ensure customer satisfaction and business growth.

Career Progression

Nisha Tyagi's career spans over 19 years, with notable previous roles including Operations Manager at Concentrix, Senior Manager at Vodafone Idea Limited, and various leadership positions at Vodafone. Her career trajectory demonstrates consistent growth, with key achievements in team management, process optimization, and customer service delivery.

Academic Background

Nisha Tyagi holds a PGDBA in Operations Management and Supervision from Symbiosis Centre for Distance Learning, a Master's degree in Business/Commerce from Himachal Pradesh University, and a Bachelor of Commerce degree from Delhi University. Her academic background provides a strong foundation in business operations, management, and commerce.

Areas of Expertise

Nisha Tyagi's areas of expertise include operations management, team leadership, customer service, process improvement, and strategic planning. She possesses technical competencies in quality management, talent development, and project management, with strong leadership and management capabilities.

Professional Impact

Throughout her career, Nisha Tyagi has contributed to various notable projects and initiatives, driving business growth, improving operational efficiency, and enhancing customer satisfaction. Her measurable achievements include successful team management, process optimization, and quality standard maintenance.

Conclusion

Nisha Tyagi's professional trajectory demonstrates a consistent focus on operations management, leadership, and customer service. Currently, she is focused on driving business growth and excellence in her role as a Senior Operations Manager at Concentrix. Her value proposition lies in her ability to lead high-performing teams, optimize processes, and deliver quality results, making her a valuable asset to her organization.