Professional Overview

Noor Ismail is a seasoned IT professional currently serving as the IT Operations Lead GCMC at Shell in Kuala Lumpur, Malaysia. With a strong background in IT operations and network management, Noor's key expertise areas include IT service management, network operations, and team leadership, with a focus on the oil and gas, and telecommunications industries.

Experience Summary

Current Role

As the IT Operations Lead GCMC at Shell, Noor is responsible for leading IT operations teams, managing IT services, and ensuring high-level system availability and performance. Key responsibilities include IT service management, incident management, problem management, and change management. Notable achievements in this role include successful IT service management and high system availability.

Career Progression

Noor's career progression is marked by notable roles such as Senior Engineer - Network Operation at YTL Communications Sdn Bhd, PNOC Engineer at Tech Mahindra, SOC Engineer at Packet One Networks Sdn. Bhd, Customer Service Engineer and Assistant Manager at VADS Berhad, and Customer Service Executives at VADS Berhad. Throughout these roles, Noor has demonstrated career growth, with key achievements including successful network operations management and excellent customer service.

Academic Background

Noor holds a Bachelor of Science (B.Sc.) in Ecology and Biodiversity from University Malaya and a Master of Science - MS in Information Technology from Universiti Teknologi MARA. Although the dates for the master's degree are not specified, it is clear that Noor has a strong educational foundation in both ecology and information technology.

Areas of Expertise

Noor's areas of expertise include IT service management, network operations, team leadership, and customer service. Technical competencies include proficiency in IT systems, network management, and service management tools. Leadership and management capabilities are demonstrated through experience in leading IT operations teams and managing IT services.

Professional Impact

While specific notable projects or initiatives are not detailed, Noor's experience in IT operations and network management has likely contributed to the success of previous employers, including Shell, YTL Communications Sdn Bhd, Tech Mahindra, Packet One Networks Sdn. Bhd, and VADS Berhad. Measurable achievements, such as successful IT service management and high system availability, demonstrate Noor's professional impact.

Conclusion

In conclusion, Noor Ismail is a seasoned IT professional with a strong background in IT operations, network management, and team leadership. Currently focused on IT operations leadership at Shell, Noor's value proposition includes expertise in IT service management, network operations, and team leadership, making them a valuable asset to any organization in the oil and gas, and telecommunications industries.