Professional Summary
Professional Overview
Noor Perez is a dedicated Patient Financial Service Representative with extensive experience in the healthcare industry. Leveraging a strong background in patient financial services, Noor plays a crucial role in ensuring efficient and effective financial management for patients at Baptist Health in Miami, Florida.
Experience Summary
Current Role
As a Patient Financial Service Representative at Baptist Health, Noor is responsible for a wide range of duties focused on providing exceptional customer service and managing patient financial accounts. In this role, Noor's key responsibilities include:
- Assisting patients with understanding their insurance benefits and identifying potential coverage options
- Negotiating payment plans and financial arrangements to help patients manage healthcare costs
- Accurately processing patient payments and maintaining detailed financial records
- Collaborating with insurance providers to resolve billing discrepancies and ensure timely reimbursements
- Serving as a trusted resource for patients, addressing their financial concerns and guiding them through the complexities of the healthcare system
Noor's dedication and expertise have contributed to improved patient satisfaction and the overall financial stability of the organization.
Career Progression
Prior to her current role, Noor gained valuable experience as a Patient Account Representative at a prominent regional hospital, where she honed her skills in patient financial services and developed a deep understanding of the healthcare industry. Through her previous roles, Noor has consistently demonstrated a commitment to excellence, delivering exceptional customer service and contributing to the financial well-being of the organizations she has served.
Academic Background
Noor holds a Bachelor of Science degree in Business Administration from the University of Miami, where she graduated with honors. Her academic achievements and specialized knowledge in business management have been instrumental in her success within the healthcare industry.
Areas of Expertise
- Patient financial services
- Insurance benefit analysis and coverage optimization
- Payment plan negotiation and financial arrangement management
- Billing and reimbursement processing
- Customer service and patient communication
- Attention to detail and strong analytical skills
- Collaboration with cross-functional teams
Professional Impact
Throughout her career, Noor has consistently made a positive impact on the organizations she has served. In her current role, she has played a crucial role in streamlining the patient financial services process, resulting in improved patient satisfaction and reduced billing-related complaints. Noor's proactive approach and ability to provide personalized financial guidance have earned her the trust and respect of both patients and colleagues.
Conclusion
With a steadfast commitment to excellence and a deep understanding of the healthcare industry, Noor Perez is a valuable asset to Baptist Health. Her expertise in patient financial services, combined with her exceptional customer service skills, make her a driving force in ensuring the financial well-being of patients and contributing to the overall success of the organization.
