Norman Paulsen

VP IT & Digital

Professional Overview
Norman Paulsen is a seasoned technology leader with a strong track record of driving digital transformation and operational excellence. As the VP of IT & Digital at Lolli & Pops, he leverages his extensive experience in the retail and e-commerce industries to enhance the company's digital capabilities and optimize its technological infrastructure.

Experience Summary

Current Role
In his current role as VP of IT & Digital at Lolli & Pops, Norman is responsible for overseeing the company's entire technology ecosystem, including IT operations, digital platforms, and data management. He is spearheading the implementation of innovative solutions to improve customer experience, streamline internal processes, and drive operational efficiency. Under his leadership, Lolli & Pops has seen significant improvements in its digital capabilities, leading to increased customer satisfaction and revenue growth.

Career Progression
Prior to joining Lolli & Pops, Norman served as the Sr Director of Digital Technology and Search at Altice USA, where he played a pivotal role in modernizing the company's digital infrastructure and enhancing its online presence. He also held the position of Chief Operations Officer at OrderCounter.com, where he successfully led the company's operational transformation and drove strategic initiatives to optimize its e-commerce platform.

Academic Background
Norman holds a Bachelor's degree in Computer Science from the University of Colorado Boulder, where he graduated with distinction.

Areas of Expertise

• IT and digital strategy development

• Retail and e-commerce technology management

• Data-driven decision making and business intelligence

• Project management and team leadership

• Innovative problem-solving and process optimization

Professional Impact
Throughout his career, Norman has demonstrated a strong ability to drive digital transformation and operational efficiency. At Altice USA, he led the implementation of a cutting-edge search platform that resulted in a 30% increase in customer engagement and a 15% uplift in online sales. At OrderCounter.com, he spearheaded the development of a robust order management system that streamlined fulfillment processes and reduced operational costs by 20%.

Conclusion
With his extensive expertise in retail and e-commerce technology, Norman Paulsen is well-positioned to lead Lolli & Pops' digital initiatives and propel the company towards greater operational excellence and customer satisfaction. His proven track record of driving meaningful impact through innovative IT solutions and strategic leadership makes him a valuable asset to the organization.