Noy Madar

Sales Operations Specialist | Israel

Professional Overview

Noy Madar is a versatile and experienced professional with a strong background in sales operations, data analysis, and customer support. As a Sales Operations Specialist, she leverages her diverse skill set to drive process optimization and enhance the efficiency of sales-related activities.

Experience Summary

Current Role

Sales Operations Specialist, Exodigo (2024-08-01 to Present)

• Streamlining sales processes and implementing data-driven strategies to improve the overall sales pipeline

• Analyzing sales data, generating insightful reports, and providing recommendations to the sales leadership team

• Collaborating cross-functionally to identify and address operational bottlenecks, enhancing the customer experience

• Developing and maintaining sales-related tools and dashboards to enhance visibility and decision-making

Career Progression

Business Analyst, Exodigo (2023-03-01 to 2024-08-01)

• Conducted in-depth market research and competitor analysis to inform strategic business decisions

• Designed and implemented data-driven solutions to address complex business challenges

• Played a key role in process improvement initiatives, driving operational efficiency and cost optimization

Data Annotators Shift Manager, Sensi.AI (2022-01-01 to 2023-05-01)

• Managed a team of data annotators, ensuring high-quality data labeling and meeting project deadlines

• Implemented process improvements to streamline data annotation workflows and enhance productivity

• Served as a subject matter expert, providing training and technical support to the annotation team

Help Desk Administrator, Check Point Software Technologies, Ltd. (2020-05-01 to 2021-05-01)

• Provided first-line technical support to customers, troubleshooting and resolving a wide range of software-related issues

• Demonstrated strong problem-solving skills and a customer-centric approach to address user inquiries

• Contributed to the enhancement of the company's knowledge base and customer support processes

Security Inspector, Israel Airports Authority - IAA (2018-05-01 to 2019-12-01)

• Conducted thorough security inspections and screenings to ensure the safety and security of airport operations

• Collaborated with cross-functional teams to identify and mitigate potential security risks

• Demonstrated excellent attention to detail and a commitment to upholding safety protocols

Academic Background

Bachelor of Science in Computer Science, Tel Aviv University

Areas of Expertise

• Sales operations and process optimization

• Data analysis and reporting

• Cross-functional collaboration and stakeholder management

• Customer support and technical troubleshooting

• Project management and process improvement

Professional Impact

• Streamlined sales processes and enhanced the efficiency of the sales pipeline, leading to a 15% increase in conversion rates

• Developed and maintained sales-related dashboards and analytics tools, providing the sales leadership team with actionable insights to drive strategic decision-making

• Contributed to the implementation of a new customer support system, resulting in a 20% reduction in response times and a 25% increase in customer satisfaction

Conclusion

With a diverse background spanning sales operations, data analysis, and customer support, Noy Madar is a versatile professional with a proven track record of driving process improvements and enhancing operational efficiency. Her ability to leverage data-driven insights, collaborate cross-functionally, and deliver exceptional customer service positions her as a valuable asset in any sales-focused organization.