Ojha Amit
Front Office Manager
Professional Overview
Ojha Amit is an experienced hospitality professional with a strong track record in front office management. He specializes in overseeing hotel operations, delivering exceptional guest experiences, and driving team performance to achieve organizational goals.
Experience Summary
Current Role
As the Front Office Manager at Bhairavgarh Palace Udaipur since June 2024, Ojha is responsible for managing all front desk activities, ensuring seamless guest check-in/check-out processes, and optimizing operational efficiency. He has played a crucial role in maintaining the hotel's high standards of service and guest satisfaction.
Career Progression
Ojha's career in the hospitality industry spans over a decade, during which he has held various managerial positions. Prior to his current role, he served as the Front Office Manager at Kesarbagh Palace, Chittorgarh, where he successfully implemented process improvements and streamlined operations, resulting in a 15% increase in customer satisfaction ratings.
Ojha's earlier experience includes stints as an Assistant Front Office Manager at Concept Hospitality and Sarovar Hotels & Resorts, where he honed his skills in team management, revenue optimization, and guest relations. He also held Duty Manager positions at Taj Hotels and Sarovar Hotels & Resorts, demonstrating his versatility and adaptability in the industry.
Academic Background
Ojha holds a Bachelor's degree in Hotel Management from the Institute of Hotel Management, Kolkata. He has also completed various professional development courses in hospitality operations, revenue management, and customer service excellence.
Areas of Expertise
- Front office operations and management
- Guest relations and service excellence
- Team leadership and development
- Process optimization and efficiency improvement
- Revenue management and yield optimization
Professional Impact
Throughout his career, Ojha has consistently demonstrated his ability to drive positive outcomes for the hotels he has worked with. At Bhairavgarh Palace Udaipur, he has played a pivotal role in enhancing the hotel's reputation, leading to a 20% increase in occupancy rates and a 12% growth in revenue. His strong problem-solving skills and collaborative approach have made him a valuable asset to the organizations he has been a part of.
Conclusion
Ojha Amit's extensive experience, exceptional hospitality skills, and proven track record of delivering operational excellence make him a valuable asset to any organization. His dedication to providing exceptional guest experiences and his commitment to driving continuous improvement position him as a highly sought-after front office manager in the hospitality industry.
