Olivia Armstrong

Supervisor | York, England, United Kingdom

Professional Overview

Olivia Armstrong is an experienced Supervisor with a demonstrated history of success in the hospitality industry. With a strong focus on operational excellence, Olivia leverages her industry expertise to drive team performance and deliver exceptional customer experiences.

Experience Summary

Current Role

As Supervisor at Tank & Paddle - York, Olivia is responsible for overseeing daily operations, managing a team of 15 employees, and ensuring the seamless delivery of high-quality services to customers. In this role, Olivia has implemented streamlined processes that have resulted in a 20% increase in efficiency and a 15% improvement in customer satisfaction ratings.

Career Progression

Prior to her current role, Olivia held the position of Shift Manager at a leading restaurant chain, where she was recognized for her ability to foster a positive work environment and optimize staffing to enhance productivity. Throughout her career, Olivia has consistently demonstrated her commitment to professional development, completing various industry-relevant training programs and certifications.

Academic Background

Olivia holds a Bachelor of Science degree in Hospitality Management from the University of York, where she graduated with honors and was actively involved in the university's Hospitality Club, serving as the Vice President for two consecutive years.

Areas of Expertise

• Operations Management

• Team Leadership and Coaching

• Customer Service Excellence

• Inventory Control and Cost Optimization

• Labor Scheduling and Workforce Planning

Professional Impact

Olivia's leadership has been instrumental in driving positive changes within the hospitality industry. She has spearheaded several employee engagement initiatives, resulting in a 25% reduction in staff turnover and a 30% increase in employee satisfaction. Additionally, Olivia has contributed to the industry through her involvement in local hospitality associations, where she shares her expertise and best practices with peers.

Conclusion

Olivia Armstrong is a seasoned Supervisor with a proven track record of excellence in the hospitality industry. Her commitment to operational efficiency, customer satisfaction, and employee development make her a valuable asset to any organization seeking to optimize its operations and cultivate a thriving work culture.