Olivia Knighton

Director of Global Sales
London, England, United Kingdom

Professional Overview

Olivia Knighton is an accomplished sales leader with over a decade of experience driving global growth initiatives. As the Director of Global Sales at Jacquard, she is responsible for developing and executing comprehensive sales strategies to expand the company's international customer base and market share. With a keen focus on data-driven decision making and a proven track record of success, Olivia is adept at identifying new business opportunities, building high-performing sales teams, and delivering exceptional customer experiences.

Experience Summary

Current Role

Director of Global Sales, Jacquard (2023-08-01 to Present)

• Providing strategic leadership and direction for the global sales function, overseeing a team of 25+ sales professionals across 10 countries

• Developing and implementing sales plans to achieve ambitious revenue and market share targets, with a focus on diversifying the customer portfolio and expanding into new international markets

• Collaborating closely with cross-functional teams, including marketing, product, and customer success, to ensure seamless customer experiences and drive sustainable business growth

• Implementing data-driven sales forecasting and performance tracking systems to optimize resource allocation and identify areas for improvement

• Mentoring and developing sales team members, fostering a culture of continuous learning and high performance

Career Progression

Director of Global Sales [Interim], Jacquard (2023-03-01 to 2023-09-01)

• Served as the interim Director of Global Sales, successfully navigating the company through a period of significant organizational change and uncertainty

• Implemented new sales processes and tools to improve pipeline visibility, lead conversion, and overall team productivity

• Exceeded quarterly sales targets by 15% through strategic account management and new business development efforts

Director of Customer Growth, Jacquard (2022-04-01 to 2023-03-01)

• Spearheaded the company's customer growth initiatives, driving a 25% increase in annual recurring revenue (ARR) from existing accounts

• Developed and led a comprehensive customer success program, resulting in a 92% customer retention rate

• Played a key role in the successful launch of a new product line, contributing to a 35% increase in total revenue

Academic Background

Olivia holds a Bachelor of Science (BSc) in International Business from the University of Southampton, where she graduated with First Class Honors.

Areas of Expertise

• Global sales strategy and execution

• Account management and customer success

• Data-driven decision making and performance optimization

• Cross-functional collaboration and team leadership

• International business development and expansion

Professional Impact

• Recognized as a top performing sales leader, consistently exceeding quarterly and annual sales targets

• Instrumental in the successful launch and growth of a new product line, contributing to a 35% increase in total revenue

• Developed and implemented a comprehensive customer success program, resulting in a 92% customer retention rate

• Mentored and developed a high-performing global sales team, fostering a culture of continuous learning and innovation

Conclusion

With her extensive experience, strategic vision, and proven track record of success, Olivia Knighton is a dynamic sales leader who is poised to drive Jacquard's global expansion and solidify its position as a market leader in the industry. Her unwavering commitment to data-driven decision making, customer-centric approach, and exceptional team-building skills make her a valuable asset to any organization.