Professional Overview
Olivia Leow is a seasoned Application Support Analyst with a strong background in the hospitality industry, currently based in Singapore. Her key expertise areas include application support, customer service, and team collaboration, with a focus on the hospitality and tourism sectors.
Experience Summary
Current Role
Olivia Leow is currently working as an Application Support Analyst at Marriott International, a position she has held since May 2018. Her key responsibilities include providing technical support for various applications, troubleshooting issues, and collaborating with cross-functional teams to resolve problems. As an Application Support Analyst, Olivia has made significant contributions to the company, including ensuring seamless operation of applications and enhancing the overall customer experience.
Career Progression
Olivia's career progression showcases her growth and versatility in the industry. Notable previous roles include Reservation Sales Executive at Starwood Hotels and Resorts - Customer Contact Centers, Asia Pacific, and Video Editor at Click Media Studio and Momenz Creation. Her experience as a Marketing Communications Intern at ViTrox Corporation Berhad and Industrial Trainee at Shangri-la Rasa Sayang Resort & Spa have also been instrumental in shaping her skills and knowledge.
Academic Background
Olivia holds a Bachelor of Arts (B.A.) in Business, Management, Marketing, and Related Support Services from Staffordshire University. She also has a background in Hospitality Administration/Management from Disted-Stamford College (DISTED).
Areas of Expertise
Olivia's areas of expertise include:
- Industry-specific skills: hospitality operations, customer service, and application support
- Technical competencies: troubleshooting, application management, and team collaboration
- Leadership and management capabilities: team coordination, problem-solving, and communication
Professional Impact
Although specific project details are not available, Olivia's experience and skills have likely contributed to improved customer satisfaction, enhanced operational efficiency, and effective team collaboration in her previous and current roles.
Conclusion
Olivia Leow's professional trajectory demonstrates her commitment to the hospitality industry, with a focus on application support and customer service. Currently, she is focused on delivering exceptional technical support as an Application Support Analyst at Marriott International. With her unique blend of industry knowledge, technical skills, and collaborative approach, Olivia is well-positioned to drive positive change and contribute to the success of her organization.
