Olivia Purcell

Experienced Coordinator of Financial Services for Occupational Health with a demonstrated history of providing exceptional customer service and driving operational efficiency.

Professional Overview

Olivia Purcell is a skilled Coordinator of Financial Services for Occupational Health, leveraging her expertise in financial management, customer service, and healthcare operations to ensure the smooth and effective delivery of occupational health services. With a strong focus on process optimization and client satisfaction, Olivia plays a crucial role in supporting the overall success of the Occupational Health division at AFC Urgent Care.

Experience Summary

Current Role

As the Coordinator of Financial Services for Occupational Health at AFC Urgent Care, Olivia is responsible for managing the financial aspects of the organization's occupational health services. Her key responsibilities include:

• Overseeing the billing and collections processes to ensure accurate and timely invoicing and payment processing

• Serving as the primary point of contact for clients, addressing financial inquiries and resolving any billing-related issues

• Collaborating with the Occupational Health team to streamline financial workflows and implement best practices

• Analyzing financial data to identify opportunities for cost savings and process improvements

• Maintaining detailed records and generating comprehensive reports to support the organization's financial reporting and decision-making

Career Progression

Prior to her current role, Olivia held several customer service and retail positions, including roles at Carters Oshkosh, Lowe's Companies, Inc., and Publix Super Markets. This diverse background has equipped her with a well-rounded set of skills, including effective communication, problem-solving, and a deep understanding of the importance of exceptional customer service.

Academic Background

Olivia holds a Bachelor of Science degree in Business Administration from the University of South Carolina, where she graduated with honors.

Areas of Expertise

• Financial management and reporting

• Occupational health services

• Customer service and client relations

• Process optimization and workflow improvement

• Data analysis and problem-solving

Professional Impact

Through her dedicated efforts and innovative approach, Olivia has played a crucial role in enhancing the financial operations of the Occupational Health division at AFC Urgent Care. Her attention to detail, strong communication skills, and ability to identify and implement process improvements have resulted in increased efficiency, improved client satisfaction, and a positive impact on the organization's overall financial performance.

Conclusion

Olivia Purcell's extensive experience in customer service, financial management, and healthcare operations, combined with her strong academic credentials, make her an invaluable asset to the Occupational Health team at AFC Urgent Care. With a proven track record of driving operational excellence and fostering positive client relationships, Olivia is poised to continue making significant contributions to the success and growth of the organization.