Professional Overview
Olivia Purcell is a dedicated and adaptable financial services professional with a strong track record in the occupational health industry. As the Coordinator of Financial Services for Occupational Health at AFC Urgent Care, she leverages her expertise in financial operations, customer service, and healthcare administration to drive organizational efficiency and enhance the patient experience.
Experience Summary
Current Role
As the Coordinator of Financial Services for Occupational Health at AFC Urgent Care, Olivia is responsible for overseeing the financial operations of the occupational health division. Her key responsibilities include managing patient billing and insurance claims, optimizing revenue cycle management, and ensuring compliance with industry regulations. Through her diligent efforts, Olivia has streamlined financial processes, reduced billing errors, and improved overall financial performance for the organization.
Career Progression
Prior to her current role, Olivia served as the Occupational Health Coordinator at AFC Urgent Care, where she honed her skills in healthcare administration and customer service. She also gained valuable experience in the retail and customer service sectors, working as a Retail Sales Associate at Carters Oshkosh and a Customer Service Associate at Lowe's Companies, Inc.
Academic Background
Olivia holds a Bachelor's degree in Business Administration from the University of South Carolina, where she specialized in Finance. Her academic achievements include Dean's List recognition and active involvement in campus organizations.
Areas of Expertise
- Financial operations and revenue cycle management
- Healthcare administration and compliance
- Customer service and patient engagement
- Interpersonal communication and teamwork
- Analytical problem-solving and decision-making
Professional Impact
Throughout her career, Olivia has consistently demonstrated a commitment to driving positive change and delivering measurable results. As the Occupational Health Coordinator, she implemented process improvements that streamlined patient intake and reduced wait times, leading to a 15% increase in patient satisfaction ratings. In her current role, Olivia has spearheaded initiatives to optimize billing practices, resulting in a 20% reduction in outstanding accounts receivable.
Conclusion
Olivia Purcell's diverse experience, financial acumen, and dedication to excellence make her a valuable asset to the AFC Urgent Care team. With a passion for continuous improvement and a focus on enhancing the patient experience, Olivia is poised to continue making meaningful contributions to the occupational health industry.
