Olivier Grandjean - Associate Director, Digital Customer
Professional Overview
Olivier Grandjean is an accomplished digital transformation leader with over 15 years of experience driving customer experience and business optimization initiatives for leading global organizations. As the Associate Director of Digital Customer at Deloitte South Africa, he leverages his strong background in management consulting and digital strategy to help clients navigate the evolving digital landscape and enhance their customer-centric offerings.
Experience Summary
Current Role
In his current role as Associate Director at Deloitte South Africa, Olivier is responsible for leading cross-functional teams in the design and implementation of comprehensive digital customer strategies. He works closely with C-suite executives to assess organizational readiness, identify pain points, and develop innovative solutions that drive measurable improvements in customer engagement, loyalty, and satisfaction. Olivier's strategic approach and data-driven insights have helped Deloitte's clients achieve significant operational efficiencies and revenue growth.
Career Progression
Prior to joining Deloitte, Olivier held progressively senior positions at Accenture, where he served as a Manager for six years. In this role, he spearheaded the delivery of complex digital transformation projects, streamlining operations and enhancing customer experiences for clients in the telecommunications and financial services industries. Earlier in his career, Olivier gained valuable experience as a Quality Manager at CEGETEL SI, where he honed his problem-solving and process improvement skills.
Academic Background
Olivier holds a bachelor's degree in Computer Science from the University of Paris-Saclay, where he graduated with distinction. His academic achievements and specialized training in data analysis, user experience design, and agile methodologies have equipped him with a well-rounded skill set to drive digital innovation.
Areas of Expertise
- Digital strategy and transformation
- Customer experience design and optimization
- Data analytics and business intelligence
- Agile project management and delivery
- Change management and organizational transformation
Professional Impact
Throughout his career, Olivier has demonstrated a track record of delivering impactful results for his clients. Notable achievements include:
- Spearheading the development and implementation of a customer-centric digital platform that increased customer satisfaction by 25% and reduced operational costs by 18% for a leading telecommunications provider.
- Leading a cross-functional team in the successful migration of a major financial institution's legacy systems to a cloud-based, omnichannel platform, resulting in a 40% improvement in customer response times.
- Championing the adoption of design thinking methodologies to enhance the user experience of a major retail brand's e-commerce platform, driving a 15% increase in online sales.
Conclusion
With his deep expertise in digital transformation, customer experience, and data-driven decision-making, Olivier Grandjean is a valuable asset to Deloitte and its clients. His proven track record of driving organizational change and delivering tangible business outcomes positions him as a trusted advisor and strategic partner in the evolving digital landscape.
