Omer Raviv

Head of Customer Experience, Nili Lotan New York

Professional Overview

Omer Raviv is an accomplished customer experience professional with a proven track record of driving exceptional service and client satisfaction. As the Head of Customer Experience at Nili Lotan New York, he leverages his deep industry expertise and leadership skills to create transformative client-centric strategies that enhance brand loyalty and drive business growth.

Experience Summary

Current Role

As the Head of Customer Experience at Nili Lotan New York, Omer is responsible for overseeing all aspects of the customer journey, from in-store interactions to digital touchpoints. He leads a team of dedicated customer service representatives, empowering them to deliver personalized, high-touch experiences that consistently exceed client expectations. Under his guidance, Nili Lotan New York has achieved a remarkable NPS score of 92, reflecting the company's unwavering commitment to customer satisfaction.

Career Progression

Omer's career trajectory has been marked by a steady progression of increasingly responsible roles in the luxury retail and fashion industries. Prior to his current position, he held the role of VIP Client Services at Bode New York, where he played a pivotal role in cultivating and maintaining strong relationships with the brand's most valuable customers. Earlier in his career, Omer gained valuable experience as a Retail Store Manager and Sales Associate/PR representative, honing his skills in delivering exceptional customer service and driving sales growth.

Academic Background

Omer holds a Bachelor's degree in Business Administration from New York University, with a specialization in Marketing. His academic achievements include Dean's List recognition and involvement in various student organizations, where he demonstrated his leadership abilities and passion for the fashion and retail industries.

Areas of Expertise

• Customer experience strategy and implementation

• Omnichannel client service management

• Luxury retail operations and VIP client relations

• Effective team leadership and talent development

• Data-driven decision making and performance optimization

Professional Impact

During his tenure at Nili Lotan New York, Omer has spearheaded the implementation of a comprehensive customer experience program that has resulted in a significant increase in customer loyalty and repeat business. His innovative initiatives, such as the introduction of a personalized in-store concierge service and the integration of seamless digital touchpoints, have earned him recognition as a thought leader in the industry.

Conclusion

Omer Raviv's extensive experience, strategic expertise, and unwavering commitment to customer satisfaction make him a valuable asset to Nili Lotan New York. His ability to drive transformative customer experience initiatives and foster a culture of excellence positions him as a key contributor to the continued growth and success of the brand.