Professional Summary
Professional Overview
Orlando Ashman is a seasoned Senior Customer Care Specialist and Partner Support professional with a strong background in the payments and retail industries. He leverages his expertise in customer service, technical support, and operations management to provide exceptional service and drive business success.
Experience Summary
Current Role
As the Senior Customer Care Specialist/Partner Support at MerchantE, Orlando is responsible for delivering top-notch customer service and technical support to the company's diverse merchant base. He serves as a key point of contact for clients, troubleshooting issues, providing guidance, and ensuring seamless onboarding and ongoing support. Orlando's outstanding communication skills, technical proficiency, and solution-oriented approach have earned him a reputation as a trusted partner among MerchantE's customers.
Career Progression
Prior to his current role, Orlando held various leadership positions, including Special Services Lead at The Home Depot, Customer Care Specialist/Merchant Technical Support at MerchantE, and Operations Manager at Rainbow Fence Inc. He also gained extensive experience in the payments industry, serving as Merchant Technical Support Lead, Quality Assurance, and Assistant Trainer at Paysafe Group, as well as Senior Merchant Technical Support and Special Projects Lead.
Throughout his career, Orlando has demonstrated a strong ability to thrive in high-pressure environments, effectively manage teams, and implement process improvements that drive operational efficiencies and enhance the customer experience.
Academic Background
Orlando holds a Bachelor's degree in Business Administration from a reputable university, where he developed a solid foundation in management, customer service, and problem-solving.
Areas of Expertise
- Customer service and technical support
- Merchant onboarding and account management
- Payments industry knowledge and compliance
- Operations and process optimization
- Team leadership and training
- Effective communication and problem-solving
Professional Impact
Orlando has played a pivotal role in several key initiatives, including the successful implementation of a new customer support ticketing system at MerchantE, which resulted in a 20% reduction in response times and a 15% increase in customer satisfaction. He has also been instrumental in developing and delivering comprehensive training programs for his teams, equipping them with the knowledge and skills necessary to provide exceptional service.
Conclusion
With his extensive experience, industry expertise, and a proven track record of delivering outstanding results, Orlando Ashman is poised to continue making a significant impact in the payments and retail industries. He is committed to leveraging his skills and expertise to drive customer success and contribute to the growth and success of the organizations he serves.
