Professional Overview
Oscar Amwayi is a seasoned professional currently serving as a Quality Assurance Manager, bringing a strong background in quality assurance, training, and customer experience to his role. His key expertise areas include quality management, training and development, and customer experience, with a primary focus on the telecommunications and contact center industries.
Experience Summary
Current Role
As the Quality Assurance Manager at Sama since November 2021, Oscar is responsible for overseeing quality assurance operations, developing and implementing quality control processes, and ensuring compliance with industry standards. His achievements in this role include enhancing quality metrics and fostering a culture of continuous improvement. His work has a significant impact on the industry by promoting high-quality service delivery and customer satisfaction.
Career Progression
Oscar's career trajectory showcases progressive growth from a Customer Experience Executive at Safaricom Limited to more senior roles such as Quality Assurance Supervisor and Training & Quality Lead at Horizon Contact Centers Ltd. Notable achievements include contributions to improved customer satisfaction ratings and the development of effective training programs that enhanced team performance.
Areas of Expertise
Oscar possesses industry-specific skills in quality assurance, training, and customer experience. His technical competencies include quality management systems and process improvement methodologies. Additionally, he has demonstrated strong leadership and management capabilities through his roles in supervising teams and leading projects.
Professional Impact
While specific project details are not available, Oscar's contributions to his previous and current organizations have likely included implementing quality assurance processes, leading training initiatives, and driving customer experience improvements. His measurable achievements would be reflected in quality metrics, customer satisfaction ratings, and team performance indicators.
Conclusion
Oscar Amwayi's professional trajectory highlights a dedicated and results-driven individual with a strong focus on quality, training, and customer experience. Currently, his focus is on leveraging his expertise to drive excellence in his role as a Quality Assurance Manager. His value proposition lies in his ability to implement effective quality assurance processes, lead high-performing teams, and contribute to the growth and success of his organization.
