Professional Overview
Ossama Abdelshahid is an experienced hospitality professional with a demonstrated history of driving operational excellence and delivering exceptional guest experiences. As the Outlet Manager at Accor, he leverages his expertise in restaurant management, team leadership, and service optimization to ensure the successful operation of the company's dining establishments.
Experience Summary
Current Role
As the Outlet Manager at Accor, Ossama is responsible for overseeing all aspects of the company's dining outlets, including budget management, staff supervision, menu development, and quality assurance. He has played a pivotal role in improving operational efficiency, enhancing customer satisfaction, and fostering a collaborative team environment. Ossama's strategic thinking and data-driven approach have contributed to the consistent growth and profitability of the outlets under his purview.
Career Progression
Prior to his current role, Ossama served as the Assistant Restaurant Manager at Accor, where he honed his skills in day-to-day restaurant operations, staff training, and customer relationship management. Before joining Accor, he held the position of Head Waiter at Coral Sea Hotels, Resorts and Nile Cruises, where he demonstrated exceptional customer service and a deep understanding of the hospitality industry.
Academic Background
Ossama holds a degree in Hospitality Management, equipping him with a strong foundation in the technical and operational aspects of the industry. His academic achievements, combined with his hands-on experience, have positioned him as a well-rounded and adaptable leader in the hospitality sector.
Areas of Expertise
- Restaurant operations management
- Staff development and team leadership
- Customer service optimization
- Financial management and budgeting
- Menu engineering and food & beverage strategy
- Hospitality industry trends and best practices
Professional Impact
During his tenure as Assistant Restaurant Manager, Ossama implemented a comprehensive staff training program that resulted in a 15% improvement in customer satisfaction ratings. Additionally, he spearheaded the redesign of the outlet's menu, leading to a 20% increase in gross revenue. Ossama's commitment to innovation and continuous improvement has made him a valuable asset to the Accor team.
Conclusion
With his extensive experience, strategic mindset, and proven track record of success, Ossama Abdelshahid is poised to continue driving positive outcomes for Accor's dining outlets. His passion for the hospitality industry and dedication to delivering exceptional guest experiences make him a valuable addition to the company's leadership team.
