Oyku Altom

Collection Manager

Professional Overview
Oyku Altom is an experienced Collection Manager with a strong track record of driving operational excellence and strategic initiatives within the financial services industry. With expertise spanning collections management, risk management, and regional leadership, she brings a unique blend of technical acumen and business insights to her current role.

Experience Summary

Current Role
As the Collection Manager at Apple Federal Credit Union, Oyku oversees all aspects of the organization's collections function. In this capacity, she is responsible for developing and implementing effective strategies to recover delinquent accounts, minimize losses, and enhance the overall customer experience. Oyku's leadership has resulted in significant improvements in collections performance, contributing to the credit union's financial stability and growth.

Career Progression
Prior to her current role, Oyku held several senior-level positions within the Citigroup organization. As the Vice President-Country Collections Head at Citibank Russia, she spearheaded the implementation of innovative collections practices, leading to enhanced recovery rates and improved portfolio performance. Her previous experiences as Vice President-Risk Manager at Citifinancial UK and AVP-Central Eastern Europe Regional Collections Manager at Citifinancial Poland have equipped her with a comprehensive understanding of the global financial services landscape.

Academic Background
Oyku holds a Bachelor's degree in Finance, demonstrating her strong foundation in financial management and analytical thinking.

Areas of Expertise

• Collections management and recovery strategies

• Risk assessment and mitigation

• Operational efficiency and process optimization

• Cross-functional collaboration and team leadership

• Data-driven decision making and analytics

Professional Impact
Throughout her career, Oyku has spearheaded numerous successful initiatives that have delivered tangible results for her employers. In her previous role at Citibank Russia, she implemented a data-driven collections strategy that resulted in a 25% increase in recovery rates, contributing to the overall profitability of the organization. Her ability to analyze complex data, identify trends, and implement targeted interventions has been instrumental in driving positive outcomes.

Conclusion
With her extensive experience, technical expertise, and strategic mindset, Oyku Altom is a valuable asset to Apple Federal Credit Union. As the Collection Manager, she continues to drive operational excellence, optimize collections performance, and contribute to the organization's long-term success. Oyku's commitment to continuous improvement and her deep understanding of the financial services industry make her a trusted advisor and strategic partner within the organization.