Pam James
Professional Summary
Professional Overview
Pam James is an experienced healthcare finance professional serving as the Assistant Director of Patient Financial Services at Lexington Medical Center. With over 30 years of industry expertise, she specializes in managing complex patient billing and revenue cycle operations for large healthcare organizations.
Experience Summary
Current Role
As Assistant Director of Patient Financial Services at Lexington Medical Center since 1990, Pam oversees a team of 25 patient account representatives responsible for processing $150M in annual patient revenue. She has implemented streamlined workflows and technology solutions that have improved first-pass claims acceptance rates by 12% and reduced accounts receivable by 20% over the last 5 years. Pam's leadership has contributed to Lexington Medical Center's recognition as a top-performing hospital for patient financial services in the state.
Career Progression
Prior to her current role, Pam held positions of increasing responsibility in patient financial services at several regional healthcare systems. She began her career as a Patient Account Representative at Palmetto Health in 1985 and was quickly promoted to Supervisor, managing a team of 12 representatives. In 1990, Pam joined Lexington Medical Center as an Assistant Manager and was later elevated to her current Assistant Director role in recognition of her exceptional performance.
Academic Background
Pam holds a Bachelor of Science in Accounting from the University of South Carolina. She is a Certified Healthcare Financial Professional (CHFP) and has completed advanced training in revenue cycle management, patient access, and healthcare compliance.
Areas of Expertise
- Patient billing and accounts receivable management
- Healthcare revenue cycle optimization
- Patient financial services operations
- Employee training and team leadership
- Financial reporting and data analysis
- Healthcare compliance and regulatory requirements
Professional Impact
Under Pam's leadership, Lexington Medical Center has consistently ranked in the top 10% of regional hospitals for patient satisfaction scores related to billing and financial services. Pam has also presented at several industry conferences on best practices for improving patient financial experiences and hospital revenue performance.
Conclusion
With her extensive expertise in healthcare finance and a proven track record of driving operational excellence, Pam James is a valuable asset to Lexington Medical Center. Her commitment to continuous improvement and strong leadership skills position her for continued growth and impact within the organization and the broader healthcare industry.
