Pam James is the Assistant Director of Patient Financial Services at Lexington Medical Center, a leading healthcare provider in Gilbert, South Carolina. With over 30 years of experience in the healthcare industry, she has developed a strong expertise in patient financial services, revenue cycle management, and medical billing operations.
Experience Summary
Current Role
As the Assistant Director of Patient Financial Services at Lexington Medical Center, Pam is responsible for overseeing the day-to-day operations of the patient financial services department. She manages a team of 25 financial counselors and patient account representatives, ensuring efficient and accurate processing of patient billing and insurance claims. Under her leadership, Pam has implemented process improvements that have resulted in a 15% reduction in patient account receivables and a 20% increase in first-pass claims acceptance rates.
Career Progression
Pam began her career in healthcare as a Patient Account Representative at Lexington Medical Center in 1990. Over the years, she has steadily progressed through the ranks, taking on increasing levels of responsibility. In 2005, Pam was promoted to the role of Senior Patient Financial Services Specialist, where she played a key role in the implementation of a new electronic medical billing system, leading to a 12% improvement in billing efficiency. In 2015, she was promoted to her current position as Assistant Director, where she has continued to drive innovation and process optimization within the department.
Academic Background
Pam holds a Bachelor of Science degree in Business Administration from the University of South Carolina, with a concentration in Healthcare Management. She has also completed several professional development courses in revenue cycle management and patient financial services, maintaining her industry knowledge and staying up-to-date with the latest regulations and best practices.
Areas of Expertise
- Patient financial services and revenue cycle management
- Medical billing and claims processing
- Healthcare operations and process improvement
- Team leadership and employee development
- Regulatory compliance and patient financial assistance programs
Professional Impact
Throughout her career, Pam has been recognized for her contributions to the healthcare industry. In 2018, she was awarded the South Carolina Hospital Association's "Outstanding Patient Financial Services Professional" award, which recognized her innovative approaches to reducing patient financial barriers and improving the overall patient experience. Pam is also an active member of the Healthcare Financial Management Association (HFMA), where she serves on the local chapter's education committee, sharing her expertise with other financial professionals in the industry.
Conclusion
With her extensive experience, strong leadership skills, and continuous drive for improvement, Pam James is a valuable asset to the Lexington Medical Center team. She is committed to delivering exceptional patient financial services and contributing to the overall success of the organization. Pam's expertise and passion for the healthcare industry make her a respected and influential professional in her field.
