Pamela Kinnell

Patient Financial Services | Customer Service Supervisor

Professional Overview

Pamela Kinnell is an experienced professional with a strong background in patient financial services and customer service. In her current role as Patient Financial Services | Customer Service Supervisor at Children's Mercy Kansas City, she oversees a team responsible for providing exceptional financial support and assistance to patients and their families.

Experience Summary

Current Role

As the Patient Financial Services | Customer Service Supervisor at Children's Mercy Kansas City, Pamela is responsible for managing a team of customer service representatives, ensuring efficient and effective financial interactions with patients. She oversees the resolution of complex billing and payment inquiries, while also spearheading process improvements to enhance the overall patient experience.

Career Progression

Prior to her current supervisory role, Pamela held several positions at Children's Mercy Kansas City, including Patient Financial Services | Customer Service Coordinator and Customer Service Specialist. She also gained valuable experience as a Communications Specialist, where she played a crucial role in enhancing internal and external communication efforts. Earlier in her career, Pamela served as the General Manager at Comfort Inn Warrensburg Station, demonstrating her versatility and adaptability.

Academic Background

Pamela holds a strong educational foundation, though specific details about her degree(s) and academic achievements are not provided in the given information.

Areas of Expertise

Pamela's areas of expertise include:

• Patient financial services

• Customer service and support

• Team management and supervision

• Process improvement and optimization

• Communication and collaboration

Professional Impact

Through her dedicated service at Children's Mercy Kansas City, Pamela has made significant contributions to improving the financial support and customer experience for patients and their families. Her leadership and commitment to excellence have been instrumental in driving positive outcomes and enhancing the overall operations of the organization.

Conclusion

With her extensive experience in patient financial services and customer service, Pamela Kinnell is a valuable asset to Children's Mercy Kansas City. Her ability to effectively manage a team, resolve complex issues, and implement process improvements positions her as a strategic and influential professional in the healthcare industry.