Paola Ballarino

Operations Specialist
Milan, Lombardy, Italy

Professional Overview

Paola Ballarino is an experienced operations specialist with a diverse background in customer service, sales, and back-office management. She leverages her strong interpersonal skills, attention to detail, and problem-solving abilities to drive operational efficiency and enhance the customer experience.

Experience Summary

Current Role

Operations Specialist, Manebí (Present)

• Responsible for overseeing day-to-day operations, including order fulfillment, inventory management, and process optimization

• Collaborates with cross-functional teams to identify and implement process improvements, resulting in increased productivity and reduced operational costs

• Serves as a key point of contact for clients, handling inquiries, addressing concerns, and ensuring exceptional customer service

Career Progression

Wholesale Manager and Customer B2B-B2C, N1 srl (2022-01-01 to Present)

• Managed wholesale operations, including account management, inventory coordination, and order processing for both B2B and B2C channels

• Developed and maintained strong relationships with key wholesale partners, contributing to the company's revenue growth

Customer Representative B2C, MVP Wardrobe (2021-01-01 to 2022-01-01)

• Provided exceptional customer service to B2C clients, handling inquiries, processing orders, and resolving issues in a timely and professional manner

• Collaborated with the marketing team to enhance the customer experience, resulting in increased customer satisfaction and loyalty

Customer Service Representative, MOSCHINO (2019-11-01 to 2021-02-01)

• Delivered outstanding customer service to clients, addressing inquiries and concerns with professionalism and empathy

• Contributed to the development of customer service protocols and training programs to ensure consistent service delivery

Sales Representative and Back Office Manager, Nike (2016-08-01 to 2019-08-01)

• Excelled in a dual role, providing exceptional in-store customer service while also managing back-office operations, including inventory management and administrative tasks

• Consistently exceeded sales targets and received recognition for outstanding customer service

Academic Background

Bachelor of Business Administration, University of Milan

• Specialized in Operations and Supply Chain Management

Areas of Expertise

• Operations management

• Customer service and relationship building

• Process improvement and optimization

• Inventory control and logistics

• Retail and wholesale sales

Professional Impact

• Spearheaded the implementation of a new customer relationship management (CRM) system, resulting in a 20% increase in customer satisfaction and a 15% reduction in response times

• Developed and executed a comprehensive training program for customer service representatives, leading to a 12% improvement in first-call resolution rates

• Collaborated with the IT team to automate inventory management processes, reducing manual data entry by 30% and improving stock accuracy

Conclusion

With her extensive experience in operations, customer service, and sales, Paola Ballarino is a versatile and valuable asset to any organization. Her strong problem-solving skills, attention to detail, and commitment to excellence make her an ideal candidate for a leadership role in the operations or customer service domain.