Professional Overview
Paola Mae De Guzman is a seasoned Quality Assurance Analyst with a strong background in finance and accounting, currently based in the Philippines. Her expertise spans quality assurance, financial analysis, and process improvement, with a focus on the BPO industry.
Experience Summary
Current Role
Paola Mae De Guzman is currently serving as a Quality Assurance Analyst at SYKES, a position she has held since April 2021. In this role, she is responsible for ensuring the quality of services delivered to clients, identifying areas for process improvement, and implementing corrective actions to enhance overall performance.
Career Progression
Prior to her current role, De Guzman worked as a Financial Analyst at SYKES from May 2019 to February 2023. Earlier in her career, she completed an internship as an Internship Trainee at the Commission on Audit from January 2018 to May 2018. This progression showcases her growth from an internship to analytical roles, demonstrating her ability to adapt and contribute to different areas of an organization.
Academic Background
De Guzman holds a Bachelor of Business Administration (BBA) in Accounting and Finance from Saint Louis University (PH), which she completed from 2013 to 2018. This academic foundation has provided her with a solid understanding of financial principles, accounting practices, and business operations.
Areas of Expertise
Her areas of expertise include:
- Quality assurance and control
- Financial analysis and planning
- Process improvement and implementation
- Data analysis and reporting
- Team collaboration and communication
Professional Impact
While specific project details are not available, De Guzman's career trajectory indicates a strong commitment to quality, finance, and process improvement. Her experience in the BPO industry has likely contributed to enhanced service delivery and client satisfaction through her analytical and quality assurance efforts.
Conclusion
Paola Mae De Guzman's professional trajectory is marked by growth, from her initial internship to her current role as a Quality Assurance Analyst. Her current focus on ensuring high-quality service delivery and her background in finance position her as a valuable asset in her field. With a strong educational foundation and progressive career experience, De Guzman offers a unique blend of technical competencies, industry-specific skills, and leadership potential, making her a significant contributor to her organization and the industry at large.
