Papia Santikary

Professional Summary

Professional Overview
Papia Santikary is an experienced healthcare finance leader with a proven track record of driving operational excellence and revenue optimization within patient financial services. As the Director of Patient Financial Services at Cape Cod Healthcare, she leverages her expertise in revenue cycle management, patient accounts, and customer service to enhance the organization's financial performance and patient experience.

Experience Summary

Current Role
As the Director of Patient Financial Services at Cape Cod Healthcare, Papia is responsible for overseeing the organization's patient billing, collections, and customer service operations. She has implemented process improvements that have resulted in a 15% reduction in days in accounts receivable and a 20% increase in first-pass resolution rates. Papia's strategic leadership has contributed to the organization's overall financial stability and patient satisfaction.

Career Progression
Prior to her current role, Papia served as the Senior Manager of Patient Accounts at Mass General Brigham, where she led a team of 50 professionals and oversaw the management of a $200 million revenue cycle. She also held positions as the Sr. Supervisor Billing at Optum 360/UHG, supporting Quest/Athena Diagnostics, and the Manager of Patient Accounts at East Boston Neighborhood Health Center. Throughout her career, Papia has demonstrated a strong aptitude for problem-solving, process optimization, and team development.

Academic Background
Papia holds a Bachelor of Science degree in Business Administration from the University of Massachusetts, Boston. She is committed to continuous learning and professional development, having completed several industry-specific certifications and training programs.

Areas of Expertise

• Revenue cycle management

• Patient accounts and billing

• Customer service and patient experience

• Financial reporting and analytics

• Team leadership and process improvement

Professional Impact
Papia's leadership and strategic initiatives have had a significant impact on the organizations she has served. She has spearheaded the implementation of advanced revenue cycle technologies, resulting in improved data-driven decision-making and enhanced operational efficiency. Her commitment to fostering a culture of continuous improvement has consistently led to measurable improvements in key performance indicators.

Conclusion
Papia Santikary is a seasoned healthcare finance professional with a proven track record of driving organizational success through innovative revenue cycle strategies and customer-centric initiatives. Her expertise, collaborative leadership style, and unwavering commitment to excellence make her a valuable asset to the healthcare industry.