Parth Saluja

Professional Summary

Professional Overview
Parth Saluja is an experienced customer experience leader with a proven track record of driving client satisfaction, retention, and business growth. As the Head of Customer Experience at Atlys, he leverages his deep industry expertise and customer-centric approach to enhance the overall customer journey and elevate brand loyalty.

Experience Summary

Current Role
As the Head of Customer Experience at Atlys, Parth is responsible for leading a team of customer success professionals and developing innovative strategies to optimize the customer experience. He has successfully implemented data-driven initiatives that have resulted in a significant increase in customer satisfaction and reduced churn rates.

Career Progression
Prior to his current role, Parth held various customer-focused positions, including Associate Director of Customer Success at Kuku FM and multiple roles at Zomato, where he progressed from a Customer Delight Team Lead to an Assistant Sales Manager. His diverse experience across the customer lifecycle has equipped him with a deep understanding of the industry and the ability to deliver exceptional service.

Academic Background
Parth holds a Bachelor's degree in Business Administration, with a focus on Marketing and Finance, from a reputable university.

Areas of Expertise

• Customer experience strategy and implementation

• Customer relationship management

• Data analysis and performance optimization

• Team leadership and mentorship

• Cross-functional collaboration

Professional Impact
During his tenure at Kuku FM, Parth spearheaded a customer-centric initiative that improved the company's Net Promoter Score by 20% and contributed to a 15% increase in customer retention. At Zomato, he consistently exceeded sales targets and received recognition for his outstanding customer service.

Conclusion
Parth Saluja is a seasoned customer experience professional with a passion for driving business growth through innovative, customer-centric strategies. His diverse industry experience, combined with his strong leadership skills and data-driven approach, make him a valuable asset to Atlys as they continue to enhance their customer experience and drive long-term success.