Patience Banks
Experienced Director of Patient Financial Services
Professional Overview
Patience Banks is an accomplished healthcare finance professional with over 8 years of experience in revenue cycle management and patient financial services. As the Director of Patient Financial Services at Parallon, she oversees the strategic direction and operational excellence of the organization's patient financial services function, driving cost savings, improved patient satisfaction, and enhanced revenue performance.
Experience Summary
Current Role
As the Director of Patient Financial Services at Parallon, Patience is responsible for leading a team of over 50 finance and revenue cycle professionals. In this role, she has implemented streamlined processes and data-driven strategies that have resulted in a 25% reduction in day's revenue outstanding and a 15% increase in first-pass claim resolution rates. Patience's expertise in revenue cycle optimization and her ability to foster a culture of continuous improvement have made her a valuable asset to the organization.
Career Progression
Prior to her current role, Patience held various positions within the revenue cycle management industry, including Revenue Cycle Manager at Savista RCM, where she spearheaded initiatives that led to a 20% improvement in cash collections and a 12% reduction in denials. Her previous experience as an AR Follow Up Supervisor, Team Lead, and Patient Account Representative has given her a deep understanding of the healthcare revenue cycle, enabling her to drive impactful change and deliver measurable results.
Academic Background
Patience holds a Bachelor of Science in Business Administration from the University of Tennessee, with a concentration in Accounting. Her strong academic background, combined with her practical experience in the field, has equipped her with the knowledge and skills necessary to excel in her role as a healthcare finance leader.
Areas of Expertise
- Revenue cycle management and optimization
- Patient financial services operations
- Data analysis and performance reporting
- Team leadership and process improvement
- Healthcare compliance and regulatory adherence
Professional Impact
Throughout her career, Patience has demonstrated a proven track record of driving organizational efficiencies and improving financial outcomes. Her leadership in implementing innovative solutions and fostering a culture of continuous improvement has earned her recognition as a trusted advisor in the healthcare finance industry.
Conclusion
Patience Banks is a seasoned healthcare finance professional who has consistently delivered measurable results and demonstrated a commitment to excellence. As the Director of Patient Financial Services at Parallon, she continues to leverage her extensive expertise to enhance the organization's revenue performance and improve the overall patient financial experience.
