Patricia Cortez

GPC Sales Operations Manager

Professional Overview
Patricia Cortez is an experienced sales operations professional with a track record of driving operational excellence and supporting business growth. As the GPC Sales Operations Manager at ServiceNow, she leverages her expertise in data analysis, process optimization, and cross-functional collaboration to enhance the company's sales operations capabilities.

Experience Summary

Current Role
In her current role as GPC Sales Operations Manager at ServiceNow, Patricia is responsible for overseeing the sales operations processes and systems for the company's Global Partner Community (GPC) division. She works closely with sales, marketing, and IT teams to streamline workflows, improve data accuracy, and implement effective reporting and analytics solutions. Patricia's leadership has contributed to increased operational efficiency and better informed decision-making within the GPC organization.

Career Progression
Prior to her current position, Patricia held various sales operations roles at ServiceNow, gradually expanding her responsibilities and expertise. She served as the ACE AMS Sales Operations Lead, where she played a pivotal role in optimizing the sales operations processes for the company's ITSM and ITBM solutions. Earlier in her career, Patricia worked as a Sales Operations Support Specialist, honing her skills in data management, order processing, and client support.

Before joining ServiceNow, Patricia held positions in sales operations and accounting at companies like VMware, Check Point Software Technologies, LPL Financial Services, and Deutsche Bank. This diverse background has equipped her with a deep understanding of the sales operations function and the ability to adapt to the evolving needs of the technology industry.

Academic Background
Patricia holds a Bachelor's degree in Business Administration from the University of California, Los Angeles (UCLA), with a concentration in Finance and Accounting.

Areas of Expertise

• Sales operations management

• Process optimization and automation

• Data analysis and reporting

• Cross-functional collaboration

• Client relationship management

• Performance tracking and KPI development

Professional Impact
During her tenure at ServiceNow, Patricia has been instrumental in driving operational efficiencies within the GPC division. She has streamlined sales order processing, improved data integrity, and implemented advanced analytics capabilities, enabling the sales team to make more informed decisions and enhance customer satisfaction. Patricia's strategic mindset and collaborative approach have been pivotal in fostering strong partnerships between the sales operations function and other business units.

Conclusion
With her extensive experience in sales operations, data-driven problem-solving skills, and strong cross-functional leadership, Patricia Cortez is poised to continue making significant contributions to ServiceNow's growth and operational excellence. Her commitment to driving continuous improvement and her ability to adapt to changing business needs make her a valuable asset to the organization.