Patricia Cortez
GPC Sales Operations Manager
United States
Professional Overview
Patricia Cortez is an accomplished sales operations professional with over 15 years of experience driving process improvements and optimizing sales performance across the technology industry. In her current role as GPC Sales Operations Manager at ServiceNow, she is responsible for leading a team that provides end-to-end sales support, data analysis, and strategic planning to enable the company's Global Partner Community.
Experience Summary
Current Role
As the GPC Sales Operations Manager at ServiceNow, Patricia is responsible for overseeing a team of sales operations specialists, ensuring efficient and effective processes that empower ServiceNow's global partner network. She develops and implements sales enablement strategies, leverages data-driven insights to inform decision-making, and collaborates cross-functionally to drive revenue growth and customer success.
Career Progression
Prior to her current role, Patricia served as the ACE AMS Sales Operations Lead at ServiceNow, where she streamlined operational workflows and spearheaded the implementation of new sales tools and technologies. She also held previous positions as an A&C Sales Operations Support Specialist at ServiceNow, an Inside Sales Coordinator at VMware, and a Sales Operations Support Coordinator at Check Point Software Technologies, among other roles. Throughout her career, Patricia has consistently demonstrated her ability to optimize sales processes, enhance team productivity, and contribute to the overall success of the organizations she has served.
Academic Background
Patricia holds a Bachelor of Science degree in Business Administration with a focus on Finance from the University of California, Irvine.
Areas of Expertise
- Sales operations management
- Process improvement and workflow optimization
- Data analysis and performance reporting
- Sales enablement and training
- Cross-functional collaboration and stakeholder management
- Customer relationship management (CRM) system implementation and administration
Professional Impact
During her tenure at ServiceNow, Patricia has played a crucial role in streamlining sales operations processes, leading to increased efficiency and improved partner engagement. She has developed and implemented data-driven strategies that have enhanced sales forecasting accuracy and enabled the company to make more informed business decisions. Additionally, Patricia's effective leadership and strong communication skills have fostered a collaborative environment, empowering her team to excel in their roles and contribute to the overall success of the organization.
Conclusion
With her extensive experience in sales operations, proven track record of process optimization, and a deep understanding of the technology industry, Patricia Cortez is well-positioned to continue driving impactful change and supporting the growth of ServiceNow's Global Partner Community. Her dedication to excellence and commitment to delivering measurable results make her a valuable asset to any organization.
