Patricia Johnson-Doran

Financial Counselor

Professional Overview

Patricia Johnson-Doran is an experienced financial professional with a proven track record of delivering strategic insights and driving operational improvements across the healthcare industry. With over 25 years of experience, she has developed a deep expertise in reimbursement consulting, financial analysis, and service fund management.

Experience Summary

Current Roles

Reimbursement Consultant, Humana Healthcare (2015 - Present)

• Provide expert-level guidance on complex reimbursement and billing procedures to healthcare providers

• Analyze financial data and identify opportunities to optimize reimbursement strategies, resulting in increased revenue and improved cash flow

• Collaborate cross-functionally to develop and implement process improvements that enhance the patient financial experience

Service Fund Analyst, Humana Healthcare (2014 - Present)

• Oversee the management and distribution of service funds, ensuring compliance with regulatory requirements and organizational policies

• Perform detailed financial analysis to monitor fund performance and identify areas for optimization

• Advise internal stakeholders on effective fund allocation strategies to support key business initiatives

Financial Counselor, Simed Integrated PL (2011 - Present)

• Counsel patients on complex financial matters, including insurance coverage, payment options, and financial assistance programs

• Partner with clinical teams to develop personalized financial plans that address patients' unique needs and circumstances

• Implemented a comprehensive financial counseling program that resulted in a 20% reduction in bad debt write-offs

Career Progression

Prior to her current roles, Patricia held various finance and accounting positions, including:

• Accountant 11 Supervisor at Marion County Health Department (2008-2011)

• Sr. Financial Analyst and Sr. Accountant at Humana Medical Plan (2002-2006)

• DSS Financial Analyst at Plantation General Hospital (1999)

• Staff Accountant at Medpartners Medical Management (1998-1999)

• General Ledger Accountant at Interim Health (1995-1998)

• Sr. Accountant at CIGNA Insurance Company (1985-1994)

Academic Background

Patricia holds a Bachelor of Science degree in Accounting from the University of Florida, where she graduated cum laude.

Areas of Expertise

• Healthcare reimbursement and billing

• Financial analysis and reporting

• Service fund management

• Patient financial counseling

• Process improvement and optimization

• Cross-functional collaboration and stakeholder engagement

Professional Impact

• Developed and implemented a comprehensive patient financial counseling program that resulted in a 20% reduction in bad debt write-offs

• Analyzed complex reimbursement data to identify opportunities for optimization, leading to a 15% increase in reimbursement revenue for a major healthcare provider

• Streamlined service fund allocation processes, resulting in a 12% reduction in administrative costs and improved transparency for internal stakeholders

Conclusion

With her extensive experience in the healthcare finance domain, Patricia Johnson-Doran is a versatile and sought-after financial professional who is committed to driving operational excellence and delivering positive impact for her clients and the communities they serve.