PH

Patrick Hawkins

Patrick Hawkins


Director, Patient Financial Services



Professional Overview
Patrick Hawkins is an accomplished healthcare finance executive with over 30 years of experience driving operational excellence and financial performance in patient financial services. As the Director of Patient Financial Services at Wayne UNC Health Care, he leverages his deep industry expertise to oversee revenue cycle management, financial analysis, and strategic initiatives that optimize patient access and satisfaction.

Experience Summary

Current Role
As the Director of Patient Financial Services at Wayne UNC Health Care, Patrick is responsible for leading a team of 45 professionals to manage all aspects of the organization's revenue cycle. He has implemented innovative approaches to streamline billing and collections processes, resulting in a 20% reduction in days in accounts receivable over the past 3 years. Under his leadership, the patient financial services department has achieved an industry-leading first-pass resolution rate of 92%, significantly enhancing the patient experience.

Career Progression
Patrick has dedicated his entire 30-year career to the healthcare finance industry, steadily advancing through roles of increasing responsibility. He joined Wayne UNC Health Care in 1991 as a Financial Analyst and was promoted to Patient Accounts Manager in 1996, overseeing a team of 25 staff. In 2005, Patrick was appointed to his current position as Director of Patient Financial Services, where he has driven transformative change and consistently exceeded key performance metrics.

Academic Background
Patrick holds a Bachelor of Science in Accounting from the University of North Carolina at Chapel Hill, where he graduated cum laude. He is a Certified Healthcare Financial Professional (CHFP) and an active member of the Healthcare Financial Management Association (HFMA).

Areas of Expertise
  • Revenue cycle management

  • Patient access and financial counseling

  • Financial analysis and reporting

  • Process improvement and change management

  • Team leadership and staff development


Professional Impact
Under Patrick's leadership, the patient financial services department at Wayne UNC Health Care has been recognized as a top performer within the organization and the broader healthcare community. He has spearheaded several high-profile initiatives, including the implementation of a new patient billing system that improved transparency and reduced customer complaints by 35%. Patrick is also a frequent speaker at HFMA conferences, sharing his expertise in leveraging technology and data-driven strategies to enhance revenue cycle operations.

Conclusion
With his profound industry knowledge, proven track record of success, and commitment to continuous improvement, Patrick Hawkins is a respected leader in the field of healthcare finance. In his role as Director of Patient Financial Services at Wayne UNC Health Care, he continues to drive operational excellence and enhance the patient experience through innovative solutions and strategic vision.