Professional Summary
Professional Overview
Patty L. is a seasoned Client Support Specialist with a diverse background in customer service, community engagement, and operations management. Her expertise spans the retail, e-commerce, and sustainability sectors, where she has consistently demonstrated a strong commitment to delivering exceptional client experiences.
Experience Summary
Current Role
As the Client Support Specialist at BOLD Integrated Payments, Patty is responsible for providing personalized assistance to a growing client base, resolving complex issues, and ensuring customer satisfaction. In this role, she leverages her excellent communication skills, problem-solving abilities, and deep industry knowledge to enhance the company's reputation for responsive and reliable customer support.
Patty also owns and operates Bed Head Plant Nursery LLC, where she combines her passion for horticulture with her entrepreneurial spirit to offer a unique selection of quality plants and garden accessories to the local community.
Career Progression
Prior to her current roles, Patty held several notable positions, including Community Engagement and Customer Service Manager at ServeScape, Nursery Coordinator at Wylde Center, and Operations Manager at EcoLogic Atlanta. She also gained valuable experience in the financial technology industry, serving as a Team Lead and Customer Service Representative at Kabbage from American Express.
Throughout her career, Patty has demonstrated a strong ability to adapt to new environments, lead cross-functional teams, and drive process improvements that enhance operational efficiency and customer satisfaction. Her diverse professional experience has equipped her with a well-rounded skill set and a deep understanding of the unique challenges and opportunities faced by businesses in various industries.
Academic Background
Patty holds a Bachelor of Science degree in Environmental Science from the University of Georgia, where she graduated with honors and demonstrated a keen interest in sustainable practices and community engagement.
Areas of Expertise
- Customer service and client relationship management
- Operations and process optimization
- Community outreach and stakeholder engagement
- Retail and e-commerce management
- Sustainability and environmental stewardship
- Small business ownership and entrepreneurship
Professional Impact
During her time at ServeScape, Patty spearheaded the company's community engagement initiatives, leading to a 25% increase in local partnerships and a 15% improvement in customer retention. As the Nursery Coordinator at Wylde Center, she implemented a comprehensive training program for volunteer staff, resulting in a 20% increase in program participation and a 30% improvement in plant care and maintenance.
Conclusion
With her extensive experience, strong technical expertise, and proven track record of delivering exceptional results, Patty L. is poised to continue making a meaningful impact in the client support and sustainability sectors. Her versatile skill set, entrepreneurial mindset, and unwavering commitment to excellence make her a valuable asset to any organization seeking to enhance its customer experience and drive sustainable growth.
